Elkay are potentially THE WORST estate agents imaginable. Our problems began from the very start of the process when the guarantor process was incredibly over-complicated, demanding highly personal documents not required by other agents. Once we arrived, the furniture in the communal area was completely unsuitable and essentially unfurnished, despite paying rent at furnished rates (and the old furniture was dumped outside as another reviewer reported). It transpired that the house had major damp and condensation issues, and our requests to deal with the issue were ignored for more than 4 months by Elkay, even when they posed a health risk and we threatened legal action. When they did do something, they would request to enter the property with only a few hours notice (in breach of contract) and then as another reviewer mentioned, not turn up at all. In general, we found the staff at Elkay to be obstructive, unhelpful and incredibly difficult to communicate with. They would conveniently not receive or be unaware of any requests we sent by email, even when we retained and could show a string of correspondence. Even the return of our deposits at the end of the contracts has been incredibly slow and only went through with a lot of hassling. The most mind-bogglingly poor service of any kind I have received in my life. Stay. Away.