Our experience started off positively and went downhill quickly - mainly due to very poor communication. My girlfriend and I were looking for our first place to rent. We found an ideal flat with only one issue that the shower needed replacing. We made our offer with a clause stating that the shower needs to be fixed, and paid our holding fee. We then had some contact with Gerald Klein for a couple of weeks, he was nice and showed us around the flat a couple more times. Then all of a sudden we didn\'t hear from him for 10 days, which was stressful because we were waiting to hear if the shower would be fixed before paying the next lump sum. Despite numerous emails and calls asking for updates Gerald and colleagues were unable to give us any more information on the situation. We were due to pay the next installment and we hadn\'t been told how much to pay, when to pay it, who to pay it to.
This dragged out for a few more days and then all of a sudden, five days before our move in date, we were contacted Louise Brown who told us she had \'taken over our file\' and would be the main contact moving forward. She didn\'t know anything about the shower issue so we had to start all over again, knowing that despite having five weeks notice this wouldn\'t be resolved in time for moving in and we\'d have a broken shower in our lovely new home. We signed the tenancy agreement three days before moving in - it was rejected by the landlady which gave us quite a scare. However, this was because Louise had spelled her name wrong. We then finally signed the tenancy agreement the day before moving in - cutting it very fine. We didn\'t receive a signed copy of the agreement until the day we moved in. Additionally Lauristons had arranged for the landlord to meet us with the keys on our move date, and despite numerous requests, they didn\'t give us her contact details in time, so there was lots of confusion as to who this person was and where to meet them. Not what you need on your moving day. Communication with Louise was polite but she was equally difficult to get hold of. Overall, very poor communication as we didn\'t know how things were progressing for long periods of time. We were very compliant and always replied quickly and completed our actions ahead of the deadlines set by Lauristons - unfortunately this was not reciprocated.