We have had a terrible experience with this company. We live in a neighbouring flat which has been rented and run by them. They are dismissive and run a \' prove it\' attitude when asking for support with unruly tenants. We have been to Edinburgh council to have their license revoked for this flat and appealed to the owner to no avail.
I would agree with previous comments that the attitude / culture of this company is very poor.
What agent could do to change your mind?
The agent could believe neighbours when they are told about problems and take urgent action when issues are put on the table. Problems are not resolved through denial, particularly when you are running homes and interacting with families.