100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
93% lettings fee satisfaction
Jun 29,2013
Jun 29,2013
3
people found
this helpful
this helpful
This agency only became involved in our tenancy in the last 3 weeks of it. They called my partner after we had given notice and said our landlord had engaged them to market the property. We were suspicious, as the landlord had (and indeed has to this day) never mentioned anything about them to us, and our usual letting agent was already arranging viewings. Further alarm bells rang when they asked us when our tenancy ended ¢â‚¬â€œ we had given notice in writing and this is information the landlord ought to have given them if he had indeed employed them. If he did employ them he made a big mistake, as they kept trying to arrange viewings at inconvenient times without giving us any notice. We refused. On the one time they did actually arrange an appointment at a mutually-convenient time with more than half an hour's notice, nobody turned up. The next viewing they arranged, they didn't even bother to tell us about ¢â‚¬â€œ they just tried to sneak the prospective tenants into our home while we were out! Fortunately, as I said above, we were suspicious of them and had taken to locking the front door from the inside and exiting the back way, so they couldn't get in. The only reason we found out about their attempt at trespassing was that they phoned us afterwards and complained they hadn't been able to gain entry ¢â‚¬â€œ unbelievable! Their attitude to tenants is disrespectful, and a letting agency that is unable to get its act together to organise a single viewing in 3 weeks is hardly an asset to a landlord.
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Latest Reviews
11th Jan 2024
reviewed by 'Suzy H'
2nd Nov 2023
reviewed by 'Jess'
10th Aug 2023
reviewed by 'Valentine'
10th Aug 2023
reviewed by 'David S'
Opening Hours
Address
Barrett Estate & Letting Agents
155 High Street
Rayleigh
Essex
SS6 7QA
01268 766477
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £135,000 | £427,500 |
| Lettings | 100% | 93% | £495 | £1,450 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 15 | 1 | 14 | 3 | 4 | 0 | 3 | 0 | 1 | 0 |
Areas covered
- SS6
- Rayleigh
- SS9
- Eastwood
- SS7
- Benfleet
- SS4
- Rochford
- SS5
- Hockley
- SS5
- Hullbridge
- SS9
- Leigh-on-Sea
- SS1
- Westcliff-on-Sea
- SS2
- Southend-on-Sea
- SS7
- Thundersley
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Jun 14,2024
Jun 14,2024
2
people found
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Extremely professional, very helpful nothing is too much collectively for the Barrett's Team.
A really nice, relaxed & stress free experience which helped a lot....
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Jan 11,2024
Jan 11,2024
1
people found
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this helpful
Amazing from day one.
We have been with Barrett for 15 yrs. Sadly our landlord is selling so we have to move. Since the covid the estate agents as we knew them no longer exist after finding a place you' are pushed from one agency to ...
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Jan 08,2024
Jan 08,2024
0
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Exceptional and attentive service as always. Barrett's have been the managing agents for our properties for many years and have always gone above and beyond to help....
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Nov 02,2023
Nov 02,2023
0
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Process of renting was simple from start to finish and so stress free. Highly recommend to anyone!!...
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Aug 10,2023
Aug 10,2023
0
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Barrett's were approachable, professional throughout and always happy to answer my many questions. Dan and his team made an unpleasant probate sale a straightforward process and I cannot recommend them enough! Thank you....
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Aug 10,2023
Aug 10,2023
1
people found
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Barretts helped us get this property, as we knew we had to be quick off the mark and being able to speak to someone on a Saturday, to say we wanted to put in an offer was so useful. They were happy to come out ...
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Jun 05,2023
Jun 05,2023
1
people found
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this helpful
I have dealt with many Estate Agents in my time. But I have to say that Barrett is quite exceptional a family run, business, always available, on to any issue or problem you might have before you can say Jack Robinson. And very nice with ...
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Jun 05,2023
Jun 05,2023
0
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I have dealt with many Estate Agents in my time. But I have to say that Barrett is quite exceptional a family run, business, always available, on to any issue or problem you might have before you can say Jack Robinson. And very nice with ...
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Feb 13,2023
Feb 13,2023
0
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As a landlord who has used a few agents I found Barretts were very professional and thorough with their tenant vetting. They gave me the right information to be able to choose a tenant I feel confident with which is important. Will definately use them ...
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Dec 16,2022
Dec 16,2022
0
people found
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They made my moving experience so easy and stress free. Never known a move to be so easy. I would recommend them any time...
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Oct 13,2022
Oct 13,2022
1
people found
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What a lovely Team at Barretts Rayleigh, always helpful at keeping me up to date. Would highly recommend them, nothing was too much trouble,
Thankyou i have found my forever home....
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Oct 13, 2022
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We’re very glad to have been able to find your forever home Denise, we wish you all the best for the future. Should you need us at any point, please don’t hesitate to get in touch. ? ...
Oct 04,2022
Oct 04,2022
0
people found
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this helpful
Excellent fast and efficient service with letting my flat to a new tenant. This was handled by Matthew Barrett who responded quickly and professionally to any queries keeping me informed throughout the process....
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Aug 14,2022
Aug 14,2022
1
people found
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Barrett’s and Matt in particular have been fantastic throughout our whole experience. They managed our letting property and then helped us to sell our property all whilst living abroad. Everything went smoothly and we couldn’t have asked for an easier journey. Matt was ...
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Nov 08,2021
Nov 08,2021
1
people found
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this helpful
We would highly recommend Barrett’s at Rayleigh. Matt and his team are absolutely brilliant, professional and so very friendly.
We recently had a problem with the heating in the house we’re renting. At the time was very worrying with the colder months dawning ...
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Aug 19,2021
Aug 19,2021
1
people found
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this helpful
Such a stress free experience. Extremely helpful staff. Communication throughout. Messages always answered. Would definitely recommend thankyou very much ....
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May 14,2021
May 14,2021
3
people found
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this helpful
I have been with Barrett for five years as a tenant. Recently I need a quick move due to unforeseeable circumstances. Matthew responded instantly. He understands your needs and worries. With the help of his staff, I found a place in no time! Matthew worked ...
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Mar 10,2021
Mar 10,2021
3
people found
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this helpful
Very professional, nothing was a problem. Always available when needed, helped everything run smoothly. Matthew was on top of everything and helped us with any concerns we had. Would highly recommend...
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Jan 19,2021
Jan 19,2021
3
people found
this helpful
this helpful
I recently sold my house and Matthew and his team at the Rayleigh office were professional, friendly and extremely helpful. Unlike online agencies there is always someone available to ask advice and they keep you updated every step of the process. Thank you so much ...
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Dec 14,2020
Dec 14,2020
3
people found
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this helpful
From the onset of the need to find a property, Matt and his team have been incredibly great!
They kept us in the loop throughout the process and instantly responded to any questions we had.
I would not hesitate to take advantage of their high ...
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Dec 01,2020
Dec 01,2020
4
people found
this helpful
this helpful
I received excellent service from Barrett 's. Every email was answered within minutes. I had no probIems at all and I thoroughly recommend them to everyone....
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Nov 23,2020
Nov 23,2020
3
people found
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this helpful
Very professional and friendly throughout was very impressed with the service made the process very straightforward, would highly recommend Barrett Management Team...
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Sep 22,2020
Sep 22,2020
3
people found
this helpful
this helpful
Excellent and first class service from start to finish, I would certainly recommend Barrett Property Management without hesitation to prospective Landlords....
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Jul 01,2020
Jul 01,2020
4
people found
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this helpful
Fantastic, friendly and speedy service provided! The team at barratts were on hand to answer any and every question we had about our first move. I would recommend them to everyone!...
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Jul 01,2020
Jul 01,2020
3
people found
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this helpful
Barrett property management are always very helpful and understand both the landlord and tenants needs. I would not hesitate to recommend to other landlords....
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Jun 29,2020
Jun 29,2020
3
people found
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this helpful
Very helpful and friendly team and reply very quickly. Good service all round. They would always help me when I needed it...
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Jun 29,2020
Jun 29,2020
3
people found
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this helpful
Highly professional, friendly, very helpful and good communication.
Kept us up to date with the process. Couldnt of done more.
High recommend....
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Mar 12,2019
Mar 12,2019
0
people found
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Sadly they have been evasive about their charges in total, It doesnt gel well that this firm still charges registration fees in the knowledge that this will be banned come July 2019...
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Comment on agent fees
Bad
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Mar 12, 2019
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(1)
Dear Crimson Avenger. It is a pity you have not provided your real name. We cannot understand how you can possibly say we are not transparent with our fees. All our property brochures have our fees clearly stated. All our tenancy agreements have the fees clearly stated and all charges are published on our website www.barrettestates.com ...
Dec 18,2018
Dec 18,2018
3
people found
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this helpful
Very helpful in finding a suitable property at very short notice. Very efficient with the administration involved. All the staff were extremely helpful and pleasant....
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Comment on agent fees
Very reasonable
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Aug 21,2018
Aug 21,2018
3
people found
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this helpful
I've dealt with Barrett Property Management with several properties over the last few months and they have all been highly professional, we look forward to doing long term business with them. Can't fault the service at all....
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Comment on agent fees
Very reasonable
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Mar 19,2018
Mar 19,2018
5
people found
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I have used Barrett Property Management now several times as a landlord and always found all the staff,friendly, helpful and efficient.
I was working aboard between the expiry of one tenancy and the commencement of a new tenancy jet this did not present any ...
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Comment on agent fees
Very good
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Mar 21, 2018
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Thanks Caren for your kind words. We are pleased to have been able to help and look forward to helping you in the future. Matthew ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 3:10 PM 30/06/2020 by Michael Barrett
Best Letting Agent in Rayleigh 
We are very sorry to hear you are unhappy with our service.
Your Landlord had indeed instructed us to secure a new tenant which we have now done. We are pleased to say that both parties are more than happy with our services.
We try and liaise the best we can with regards to the viewings and of course give as much notice as possible to all tenants but due to many applicants wanting to view immediately, this cannot always be the case. If we are provided with a set of keys we will always obtain the permission of both the landlord and tenant before entering a property.
If you would like to speak with either myself or one of our team here regarding your complaint we will be more than happy to help. We have been established and trusted for more than 25 years within the local area and do pride ourselves on our reputation.
I look forward to hearing from you.
Kind Regards.
Matthew Barrett