Jun 28,2013
Jun 28,2013
4 people found
this helpful
Vikki was so helpful, she continually kept us updated at evry stage of the process. She followed up every step of the chain and throughout she was reliable and called us on every occassion that she said she would , there was never an occassion when she told us she would call us and she didnt
She was very supportive, and at times when we really felt like pulling out and giving in she had the right words to say and kept her word.
She shared our frustrations as well as our pleasures, and although we never ever met we really felt that she was our personal assistance and without vikki our deal would never have gone through as we were at the end of our tether. Vikki we thank you so so much
Was this helpful? Yes
By: Express Customer Care Team
Jul 01, 2013
Dear Cynthia,
Thank you for taking the time to post these wonderful comments about the service you received and for identifying Vikki by name she was really thrilled to read your comments. We are delighted to have provided you with such a memorable experience. We are not only passionate about delivering success to our customers but also in the best manner possible and itÒ€ℒs always lovely to hear directly from clients we have succeeded for. We always strive to provide you with the service you want and work hard to live up to our commitments. We've made great progress and laid very firm foundations, but there's always more to do. Feedback on where we have delivered a great customer experience is very valuable to us. Thanks again. Warm Regards Γ’β‚¬β€œ The Express Estate Agency.

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