I can only say 1 good thing about using Goodchilds, if you are a landlord like me. I only have 1 property that is rented, which is our family house. The good thing is the rent gurantee scheme. Most RG schemes are very expensive and take huge excess, where as the Goodchilds RG pays full rent after 14 days of missed rent.
However, Goodchilds are compuslive liars, they lie to myself and the tenants we have had over the years. Goodchilds lie about the smallest things, to the biggest things, such as not taking full deposits from tenants.
I would not recommend this cowboy outfit to any landlords. If you are a tenant, I have only bad feedback about them, from the tenants I have used.
For both landlords and tenants the service that is provided by Goodchilds, is the most expensive on the market in our area. The service is disgracefully poor and they are compuslive liars, so if you want to do business with an organisation you cannot trust or rely on and pay through the nose for, then go ahead and use Goodchilds. In my opinion, they have alot of work to do, to get in line with the other lettings agents in the Area.
DO NOT USE THIS BUNCH OF LYING COWBOYS
What agent could do to change your mind?
Stop lying to landlord and tenants. Do what they say they are going to do. Reduce fees. Encoporate more clarity regarding costs and charges, before contracts are due to be signed.
Actually start providing a good service to landlords and stop treating us like we do not matter. I overheard a conversation in your Cannock office where Goodchilds staff were openly moaning about a landlord who had specific requirements for the property. Goodchilds need to become professional and stop lying.