Firstly 121 did not sell our property as we withdrew it from them. They failed to act on our instructions until repeated requests were made. There were serious flaws with their communications and attention to detail. e.g sending people to view when we were away on holiday and couldn\'t possibly have confirmed the appointment.They failed to deliver important information voluntarily (as any professional outfit would have done) or vital feedback and had to be pursued about it ( I was made to feel like a nuisance at times). People who came to view seemed unimpressed by them too.They are one of the worst firms I have ever dealt with.
What agent could do to change your mind?
get their act together!