Throughout my experience their communication was appalling. I was promised a service (that I paid for) that I didn\'t recieve. For some reason it takes 9 days to transfer a rent payment (every month not just once) from the tenant to my account. The final straw was their inability to deal with an insurance claim due to tenant damage. Over one year later the insurance company are still waiting for information, of course Big Fish say they have sent it - of course they haven\'t. I have ended up out of pocket, they took their fees up front without fail!
What agent could do to change your mind?
Communicate promptly and honestly.
Transfer money promptly.
Deal with issues promptly and honestly without making excuses or blaming others.