Brown & Co\'s Senior Associate Lesley Levy was helpful up until the papers were signed and initial fees and deposit and rent paid, however once I had moved in to the property any problems I had were not dealt with, phone calls were not returned and the reason I did not renew my tenancy agreement after the first 6 months was because in their role as landlords they did absolutely nothing apart from take my rent money and on one occasion call me because it had not been paid in...so they thought but it was a fault on their behalf and had been taken from my bank as usual. The property I was in is now empty and hopefully no one else will have to experience their lack of professionalism and ineffieciency. The property is extremely cold in the winter months as the roof is inadequately insinulated and the windows are draughty making it extremely expensive to heat adequately, there is also a gas fire that never worked and I had a door that needed fixing but never was which resulted in me being shut out of my own home! And they did not mention there was such a poor TV signal you needed to either have SKY or pay in excess of £500 for Hughes to come and install necessary equipment. I will not be recommending Brown & Co or using them again and would advise others to AVOID.
What agent could do to change your mind?
Resolved the problems at the time