My husband and I celebrated when our contract with Ward and Partners finally ended. We had four months of grief including potential buyers lifting our bathroom flooring to look underneath. People were showing up five hours early saying they had been told a different time to us. There were many promises that did not materialise, for example, an expected twelve viewers were predicted to attend our open house but only two turned up. We were advertised as having no forward chain when in fact we were buying a house that had a forward chain (Ward knew about this). The initial offer from a potential buyer was ten thousand pounds below our lowest acceptable price and the branch manager was suggesting we accept the offer because of the area we live in. A month later we secured a buyer for fifteen thousand pounds higher. I was given conflicting stories about our buyer's buyer and twice was told that our buyer had lost their buyer. Miraculously when our buyer lost their buyer they found another within hours!!! Needless to say, around two months later we were given a different story about the situation and eventually we were left with a house and no buyer, a house we had bought (offer accepted), and a contract that precluded us from securing another agent. Finally, when our contract with Ward expired we went out for a nice dinner and switched to XXXXXX. Will keep you posted regarding their performance however, if you find stress aversive I strongly recommend that you do not use Ward and Partners when selling your house.
What agent could do to change your mind?
Been honest and put in some decent effort. Let us know what was going on more often. Found a buyer who could afford our property.