I have been marketing my property with this agency since March, and I have been through many issues not written at all in their websites and terms and conitions :
1- Premium LIsting incur an additional charge if modification is not done between 9am-12pm or 3pm-6pm or if the property is removed again to remarket - It is supposed to be a 24H 7days estate agent but you have to do modifications when you are at your work place.
2-Pause Button, comment on website stated 1 week, they said that this button will pause the marketing of the property for up to 3 months, and the guidance listed on the website is incorrect. It should not take 5 mn to update a website and to avoid confusing customers.
3-Enquiries about properties are sent to you with name and phone, however there is clear concern of quality as they are not in touch with these people on the phone prior to inform the owner. On 4 enquiries, 2 have never answered the phone and even SMS, we have left messages an called more than 5 times. On 2 visits we had, UrbanSalesanLettings was not able to get in touch with one of the people who had visited the property to get their feedback.
4- Premium listing on rightmove cover only web portal and not mobile phone application, again nothing clear in their term and conditions, and no price displayed for mobile application, you must request it separately.
5- Price has increased more than 25% between March an June, and nothing is clearly highlighted on their website for future customer, a real ripped off. Was 219+vat changed to 269+vat, premium right move was 39.95+vat changed to 49.95+vat, 3D plans was 19.95+vat changed to 29.95+vat, Sale board was free before now you must pay 14.95+vat.
6- Bad customer service from a people called Bethan, disrespectful and agressive.
7- Blocked phone number when they called you and even don\'t leave any message, unfortunately I don\'t reply to blocked phone number.
8- Visit of your property before to be on internet has been done by another company in charge of the 3D plan I have ordered, I have to write my advert as this was planned, but nobody from the agency has visite my house before and they are not able to tell if the content of the advert is correct or misleading.