Appalling service. We used the agency for 2 viewings. For the 1st one the agent just didn\'t show up, and there was no phone call or email from the agent advising they wouldn\'t be there. Luckily, the vendors were at home, so they showed us around. For the 2nd viewing, we had the viewing arranged at 10.30. We got to the property on time, but there was no agent or vendors waiting for us. 10 minutes later I called the agency to ask what was going on and was told that they were on the other line calling me...any case, they said they would be running late, so we continued waiting for another 10 minutes. Then an agent arrived saying he actually didn\'t have keys for the property and was not aware that the tenants were not at the property... He then said that he didn\'t have signal on his mobile phone , so he needed to use our mobile phone to make a call to the office. There were no \'I\'m sorry\' or anything... It was just taken for granted. He had a chat with someone in the office which lasted for about 5 mins. And then we were told that the vendors are on their way to the property. We waited for 10 mins, no one showed up, so we just left and never spoke to this agency again!! Recommend avoiding dealing with them at any cost.