This particular branch, service is very unprofessional. Never call back for viewings. Gave so much excuse. Do not use this branch. If you seriously looking for a house to Buy, avoid this branch! One more branch need to mention is, hemel hampstead, they are very pushy, they will say if you use their in house solicitor, it will speed up the process, which obviously not.
What agent could do to change your mind?
A simple call back for an update on viewing, not pushy on in house service, minimum product knowlege is essential.