Thomas James Estate & Letting Agents
Ruddington, NG11
4.5/5, 137 reviews
89% recommended
91% sales valuation accuracy
97% sales fee satisfaction

Contact Us

“From the moment the contract was signed I had realized ......”

Share on :
Jun 25,2013
Minithumbdown
By: 'Doberman'
Jun 25,2013
1 people found
this helpful
From the moment the contract was signed I had realized my mistake. We were promised a professional inspection of the property prior to us moving in (August 2012) to make sure the flat was up to standards. When we moved in we found numerous issues such as a broken boiler, damp, mold and poor fixtures such as skirting boards and coat racks. Thomas James did not help us set up our bills (which they were responsible for) and upon ringing them to report issues they would not pass on these reports to the landlord or maintenance. It was only after we implied that we had been in communication with Environmental Health Agency did they decide to do any much needed work to the property. Builders turned up unannounced and began to dismantle the kitchen and several bedrooms making the flat uninhabitable for a week. Within this week thing were fixed that we later discovered had been illegal before hand (no fire extinguisher in the kitchen, no fire blanket on the wall, fire alarms didn't work). They then proceeded to blame as many things as possible on us for problems with the flat despite our reports to them from the very start. They would not record our problems and there was a distinct lack of communication even between departments within the company. They would turn up with people to look around without notifying us, not warn us of builders and refuse to respond to our emails. They were quick to aggressive when rent was not paid and yet were happy to allow us to live in damp, cold and mold throughout the entirety of winter providing feeble excuses to justify their complete lack of professionalism.

My experience with them has been nothing but stressful and we were subjected to a flat that was both extortionate in price and a risk to our health (which it did affect). Friends who were also with Thomas James experienced similar problems. They deduct £50 from your deposit (£200 overall for my flat) as a "Move out fee". All this entails is that they do a final inspection of the property, which they are obligated to do anyway and from our deposit they deducted further charges for problems which were not caused by the tenants, had been reported numerous times and had even been supplied with photo evidence.

I strongly advise everyone to not go with this company. They made my life a hell for eleven months, and put unnecessary stress on myself and flat mates during a crucial time in our studies, and cost me a lot of money.

If you are with them here is my advice. If something is not being done, take photos/video evidence and go to the authorities. Make sure everything you report is followed up in writing of some form (usually email) and DO NOT let them get away with placing blame on you or taking advantage because of your student status.
What agent could do to change your mind?
The agency could have done their job. What was most laughable is blaming us for things which were obviously products of their unprofessionalism. It would have been nice for them to not be aggressive down the phone or pathetically snide over email.
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: CH
Jul 04, 2014
Whilst we thank you for the time taken to make any form of review -please note that this branch does not deal with the letting of property in question and we politely request that you redirect your comments correctly.

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 137
23rd Jun 2023
reviewed by 'Lydia'
“I would highly recommend Thomas James Ruddington. Carla is wonderful, super professional and put me completely at ease guiding me ......”
20th Jun 2023
reviewed by 'Mr Singh'
“Carla was absolutely fantastic with us from start to finish. Really looked after us ever step of the way with ......”
5th Jun 2023
reviewed by 'David Brown'
“Carla was very positive and proactive from the outset and very efficient in her responses to any questions.They marketed ......”
30th May 2023
reviewed by 'Hazel'
“We have had such a positive experience with Thomas James. Carla has been so helpful every step of the way ......”
10th May 2023
reviewed by 'Lewis'
“Unbelievable level of service with helpful advice and I left feeling like I’d just made a friend! Outstanding. Thank ......”
17th Apr 2023
reviewed by 'Epworth-Tew'
“Carla has been amazing throughout the whole process for us. Any questions we had were never a problem. Always there ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 14:00
  • Sunday: Closed
Address

Thomas James Estate & Letting Agents
20 High Street
Ruddington
Nottinghamshire
NG11 6EH
0115 984 4660

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 91% 97% £101,500 £3,200,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
11 0 8 10 64 2 38 1 1 2
Areas covered
  • NG11
  • NG12
  • NG2
  • LE12
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA Relocation Agent Network Move With Us
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Cotgrave, NG12
Derby, DE74
Ruddington, NG11
Shirebrook, NG20

“I would highly recommend Thomas James Rudding......”

Share on :
Jun 23,2023
Minithumbup
claim your profile
Carla
By: 'Lydia'
Jun 23,2023
0 people found
this helpful
I would highly recommend Thomas James Ruddington. Carla is wonderful, super professional and put me completely at ease guiding me through the rental process as a first time landlord. Super speedy and clear communication, I couldn't recommend enough :)...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Carla was absolutely fantastic with us from s......”

Share on :
Jun 20,2023
Minithumbup
claim your profile
Carla
By: 'Mr Singh'
Jun 20,2023
0 people found
this helpful
Carla was absolutely fantastic with us from start to finish. Really looked after us ever step of the way with our move into our new home. Displayed great professional service and communication. Highly recommended....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Property Let...”

Share on :
Jun 05,2023
Minithumbup
claim your profile
Carla
By: 'David Brown'
Jun 05,2023
0 people found
this helpful
Carla was very positive and proactive from the outset and very efficient in her responses to any questions. They marketed the property very effectively and found us a tenant, at the right rent, very quickly. Would highly recommend their services....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We have had such a positive experience with T......”

Share on :
May 30,2023
Minithumbup
claim your profile
Carla
By: 'Hazel'
May 30,2023
0 people found
this helpful
We have had such a positive experience with Thomas James. Carla has been so helpful every step of the way and was there to answer any questions we had through out. Thank you Carla for making this process super easy, all your help is really ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Unbelievable level of service with helpful ad......”

Share on :
May 10,2023
Minithumbup
claim your profile
Carla
By: 'Lewis'
May 10,2023
0 people found
this helpful
Unbelievable level of service with helpful advice and I left feeling like I’d just made a friend! Outstanding. Thank you Carla! Lewis...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“4 savages road...”

Share on :
Apr 17,2023
Minithumbup
claim your profile
Carla
By: 'Epworth-Tew'
Apr 17,2023
0 people found
this helpful
Carla has been amazing throughout the whole process for us. Any questions we had were never a problem. Always there whenever we needed her. Made renting our house out very smooth and stress free as we wanted people who we knew would look after our ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We’ve had a great experience with Thomas Jame......”

Share on :
Apr 04,2023
Minithumbup
claim your profile
Carla
By: 'Pixie'
Apr 04,2023
0 people found
this helpful
We’ve had a great experience with Thomas James so far - Carla did an excellent job making sure we found the right house for us after the first one fell through. We couldn’t be happier with our new home, and the service and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Amazing work from Carla, she has been very p......”

Share on :
Mar 16,2023
Minithumbup
claim your profile
Carla
By: 'laura'
Mar 16,2023
0 people found
this helpful
Amazing work from Carla, she has been very professional and helped me all the way through step by step. Any concerns or questions Carla has come straight back to me. Can’t thank her enough....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Carla and team at Thomas James were brilliant......”

Share on :
Mar 07,2023
Minithumbup
claim your profile
Carla
By: 'Kyle'
Mar 07,2023
0 people found
this helpful
Carla and team at Thomas James were brilliant from start to finish. Very easy to talk to and made the whole process from viewing to moving in very easy. Would defiantly recommend:)...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great service from Carla. Many thanks for all......”

Share on :
Mar 07,2023
Minithumbup
claim your profile
Carla
By: 'E swift'
Mar 07,2023
0 people found
this helpful
Great service from Carla. Many thanks for all your help.So far smooth and efficient communication hopefully will continue in this way....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We are very pleased with the level of service......”

Share on :
Mar 07,2023
Minithumbup
claim your profile
Carla
By: 'Maryna'
Mar 07,2023
0 people found
this helpful
We are very pleased with the level of service we have received from Carla Barrett. She has helped us to find a property for renting, intrduced us to the landlord, helped to build up the case for him so that he would select our family (...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Would like to Thank Carla for the way she han......”

Share on :
Mar 06,2023
Minithumbup
claim your profile
Carla
By: 'Chelsea'
Mar 06,2023
0 people found
this helpful
Would like to Thank Carla for the way she handled my enquiry and listened to me and was able to resolve an issue with ease...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Carla is very helpful and efficient in replyi......”

Share on :
Feb 22,2023
Minithumbup
claim your profile
Carla
By: 'Amy'
Feb 22,2023
0 people found
this helpful
Carla is very helpful and efficient in replying the enquiry. Everything proceed very smooth. Thank you for the service provided....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I used Thomas James to let a property and the......”

Share on :
Feb 14,2023
Minithumbup
claim your profile
Carla
By: 'Rob'
Feb 14,2023
0 people found
this helpful
I used Thomas James to let a property and the service I received from Carla was second to none. Carla was very professional with me and the prospective tenants. I was kept up to date daily with progress and the whole transaction was carried out ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Highly recommend Carla. Professional, knowled......”

Share on :
Feb 07,2023
Minithumbup
claim your profile
Carla
By: 'Diane'
Feb 07,2023
0 people found
this helpful
Highly recommend Carla. Professional, knowledgeable, approachable and efficient in all aspects of property letting. Would definitely go back to Thomas James in Ruddington now Carla is working there....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Carla was great to deal with throughout and a......”

Share on :
Jan 16,2023
Minithumbup
claim your profile
Carla
By: 'Harley'
Jan 16,2023
1 people found
this helpful
Carla was great to deal with throughout and acted very quickly to get the property through efficiently. We will definitely be working with Thomas James again!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I worked with Carla to get my property rented......”

Share on :
Jan 15,2023
Minithumbup
claim your profile
Carla
By: 'Sebastian'
Jan 15,2023
1 people found
this helpful
I worked with Carla to get my property rented. Carla was both proactive and efficient. I will be using this agency again and exclusively....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We were very pleased with the professional & ......”

Share on :
Aug 31,2022
Minithumbup
claim your profile
iqraa
By: 'Valerie'
Aug 31,2022
0 people found
this helpful
We were very pleased with the professional & proactive service we received from the staff at Thoma James, they were helpful & approachable throughout the selling process....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“From the beginning to completion ,the team a......”

Share on :
Aug 31,2022
Minithumbup
By: 'Paula Kershaw'
Aug 31,2022
0 people found
this helpful
From the beginning to completion ,the team at Thomas James ruddington where so professional and amazing, all there guidance was spot on , thank you for making my sale so easy...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The whole team very professional and very hel......”

Share on :
Aug 29,2022
Minithumbup
By: 'Pete & Joy'
Aug 29,2022
0 people found
this helpful
The whole team very professional and very helpful. We feel that the Ruddington branch went the extra mile to support us with our house sale....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Professional service all round - from creatin......”

Share on :
Aug 29,2022
Minithumbup
claim your profile
gina
By: 'Colin'
Aug 29,2022
0 people found
this helpful
Professional service all round - from creating my vendor details right through to the negotiation around the purchase, and ultimately the sale. I couldn't recommend Thomas James Estate agents enough. I will be using you again....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very pleased with the service. The photos th......”

Share on :
Aug 28,2022
Minithumbup
claim your profile
iqraa
By: 'Zoe'
Aug 28,2022
0 people found
this helpful
Very pleased with the service. The photos they took of my property really made it look its best online! Both Ryan and Iqraa were extremely helpful, and kept me informed about viewings and up to date with progress....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“It’s hard to put into words how fantastic Iqr......”

Share on :
Aug 28,2022
Minithumbup
claim your profile
iqraa
By: 'Connor Hardy'
Aug 28,2022
0 people found
this helpful
It’s hard to put into words how fantastic Iqraa and the whole Thomas James team were. From initial viewing, multiple re-visits, measurement visits, phone calls, emails, the whole 9 yards. Each contact was dealt with the upmost professionalism and care. We can’t thank Iqraa ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Overall a positive experience. I was pleasant......”

Share on :
Aug 27,2022
Minithumbup
By: 'Simone'
Aug 27,2022
0 people found
this helpful
Overall a positive experience. I was pleasantly surprised by the efficiency of the valuation and putting my property on the market however after a 2nd opinion I felt the valuation was a little low. we made the decision to advertise the property over the agents ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have been extremely impressed by the effici......”

Share on :
Aug 27,2022
Minithumbup
claim your profile
iqraa
By: 'Ann Alton'
Aug 27,2022
0 people found
this helpful
I have been extremely impressed by the efficient and professional manner of the staff at Thomas James in Ruddington. They were true to their word, a rare quality today. In particular I would like to mention Ryan and Iqraa who both made the difficult job ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I had a good experience with Thomas James, he......”

Share on :
Aug 27,2022
Minithumbup
By: 'Ian'
Aug 27,2022
0 people found
this helpful
I had a good experience with Thomas James, helpful with resolving property issues with the vendor and fast at responding throughout the buying process....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I had a good experience with Thomas James, he......”

Share on :
Aug 27,2022
Minithumbup
claim your profile
iqraa
By: 'Ian'
Aug 27,2022
0 people found
this helpful
I had a good experience with Thomas James, helpful with resolving property issues with the vendor and fast at responding throughout the buying process....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“An excellent service!...”

Share on :
Aug 27,2022
Minithumbup
By: 'Jane'
Aug 27,2022
0 people found
this helpful
An excellent service! I would definitely recommend Thomas James and use again. They obviously know the market well and achieved a much higher price than we had anticipated. The photos and description of the property really presented the property at its best. We were building ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We used Thomas James for our house sale and a......”

Share on :
Aug 27,2022
Minithumbup
claim your profile
iqraa
By: 'John'
Aug 27,2022
0 people found
this helpful
We used Thomas James for our house sale and also purchase. They were really friendly and helpful throughout the process, responding quickly to queries and questions....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Absolutely amazing....”

Share on :
Aug 23,2022
Minithumbup
claim your profile
iqraa
By: 'Karl'
Aug 23,2022
0 people found
this helpful
Absolutely amazing. We had a particularly difficult purchase, with several oddities on the property and near incompetent solicitors. But throughout Iqraa was a super star. Helpful, prompt and easy to talk too, her knowledge and relationship building with us and the sellers basically kept the ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

Vendor Fees

No fees set.

Landlord Fees

No fees set.

Tenant Fees

No fees set.
Last updated at 01/11/2022, 10:42 AM by Carolyn Hay
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:42 AM 01/11/2022 by Carolyn Hay

Awards won by Thomas James Estate & Letting Agents, Ruddington NG11 6EH



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn