Crystalight Ltd
Malvern Wells, WR14
3.3/5, 32 reviews
53% recommended
0% lettings valuation accuracy
61% lettings fee satisfaction



Property Features

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2022 allAgents Estate & Letting Agents Awards


“I moved into the property and found that:1. Furniture that ......”

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May 31,2013
Minithumbdown
By: 'Hannah'
May 31,2013
8 people found
this helpful
I moved into the property and found that:
1. Furniture that was meant to be removed from the property was still there when I moved in
2. The heating in the living room was broken
3. The hot water did not work
4. The light in the kitchen was broken
5. Kitchen chair legs were held on my bluetack.
These issues should have been addressed prior to a tenant moving in. However, it took 6 weeks and constant emailing and in the end complains for these problems to be resolved (and actually some still remain).

The staff I dealt with were extremely unprofessional. The first complaint I sent (after a month of no action) was replied to with no address (i.e. no Dear Miss Bishop), no apology and their only explanation was to try and blame me. Supposedly I hadn't give them a mobile number. However, this had been filled in on the original repair form a month earlier (I have proof) and, if they had lost the form, they had multiple emails from me which they could have replied to!
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Opening Hours
Address

Crystalight Ltd
251/253 Wells Road
Malvern Wells
Worcestershire
WR14 4JF
01684 580 858

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 61% £405 £700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 16 14 0 0 0 0 1 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“This Company & Property Manager Dan Appleton ??????...”

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Feb 18,2021
Minithumbdown
By: 'Jason'
Feb 18,2021
9 people found
this helpful
Currently renting a flat that they manage. Myself and other residents in the building all complain about the resident/s in the basement flat that constantly smoke weed inside. It makes the whole building stink of weed and it comes into your own flat. (I’...
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By: Jason
Feb 23, 2022
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*** Update - Crystalight Ltd have deleted all of their social media and google platforms, so you can’t see any reviews/complaints. I have since been found in favour and won my deposit back through the deposit protection scheme. After an adjudicator found Crystalight to be going against their tenancy agreement with me. They even argued with Cheltenham council over council tax when I left a day early. When I spoke to Cheltenham Council on the phone he looked to see who my landlord was and said ...

“Avoid like COVID-19...”

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Aug 31,2020
Minithumbdown
By: 'Connor'
Aug 31,2020
7 people found
this helpful
Wouldn't recommend to my worst enemy. They think it's perfectly acceptable for damp and mould to grow in the property and blame it on the tenants. They use cowboy builders to make it look like the work has been done when they know the council ...
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“Just in case anyone is swayed by five star re......”

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Aug 27,2020
Minithumbdown
Aug 27,2020
2 people found
this helpful
Just in case anyone is swayed by five star reviews in 2017 the company were offering the chance to win a £50 voucher in exchange for positive comments. I can confirm as a current tenant that the more recent reviews are 100% accurate....
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“Shocking...”

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Apr 20,2020
Minithumbdown
By: 'JT'
Apr 20,2020
8 people found
this helpful
Shocking management from a particular employee, rude, unhelpful and lazyand definiately not suitable for the job, communication only seemed to occur on his terms and when needed ... severly disappointing... unfortunately this company seems to have drifted away from customer satisifaction and steered more towards ensuring ...
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By: CJ
Aug 27, 2020
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Wouldn’t recommend to my worst enemy. They think it’s perfectly acceptable for damp and mould to grow in the property and blame it on the tenants. They use cowboy builders to make it look like the work has been done when they know the council plan to inspect the property. The current property I’m in has had a leak they’ve been aware of for over a year and only now have made an attempt to “fix” it. They also falsified the fire safety sheet to save them having to go to the property w ...

“Dan is not a very nice person. Rude, unreliab......”

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Nov 01,2019
Minithumbdown
By: 'Jay'
Nov 01,2019
5 people found
this helpful
Dan is not a very nice person. Rude, unreliable responses and unaccommodating. He failed to resolve a leak in my roof for an entire year. paid a checkout fee when moving in to the property and clearly nothing has been done with it....
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“SHOCKINGLY BAD...”

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Oct 23,2018
Minithumbdown
By: 'Nicol'
Oct 23,2018
5 people found
this helpful
Our managing agent Dan Appleton is shockingly bad at managing our property. The first year Sharon was our managing agent and she was brilliant. Since Dan has taken over we have had a number of problems. We have had no TV signal for 4 months and ...
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Comment on agent fees
Bad
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By: PA
Oct 24, 2018
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Dear Reviewer, We thank you for your time in submitting this review and bringing this to our attention. We understand that you must be feeling extremely frustrated with your property maintenance issues. We are a landlord and not a Lettings Agency. All our team members are trained and knowledgeable and if further training is required then please be assured that we use negative reviews such as yours as a tool to better our service and move to grow forward positively. Communication with our tenant ...

“Agent staff review...”

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Jun 08,2018
Minithumbup
By: 'Margaret'
Jun 08,2018
1 people found
this helpful
Samantha Tolley was excellent. She was always helpful, prompt & efficient and I felt she had my best interests at heart; she was a pleasure to deal with!...
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“DON'T DO IT!!! Horrendous year from start to end.....the ......”

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Aug 19,2017
Minithumbdown
By: 'Lucy'
Aug 19,2017
5 people found
this helpful
DON'T DO IT!!! Horrendous year from start to end.....the place was disgusting when I moved in and I had to clear it all, clean It, wait over a month for new carpet to be laid as it was stinking dirty. Then when I moved ...
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“I continue to be delighted by Sharon's care and attention ......”

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Aug 04,2017
Minithumbup
By: 'Happy'
Aug 04,2017
0 people found
this helpful
I continue to be delighted by Sharon's care and attention to her duties. She always answers emails promptly and deals with issues that arise without delay. Sharon is a credit to Crystalight and she is always a pleasure to speak to. Many thanks Sharon for ...
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By: Becky Sutherland
Aug 14, 2017
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Thank you for the lovely comments we really appreciate them. ...

“Both Sharon and Sam have been great! They listen, hear, ......”

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Jul 27,2017
Minithumbup
By: 'Margaret'
Jul 27,2017
0 people found
this helpful
Both Sharon and Sam have been great! They listen, hear, understand and action. Both are a pleasure to deal with and I'm glad they're on the end of the phone! Thank you both :-)...
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By: Becky Sutherland
Aug 14, 2017
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Thank you for the lovely comments we really appreciate them. ...

“Myself and my partner have both found the new agent ......”

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Jul 26,2017
Minithumbdown
By: 'Sophie'
Jul 26,2017
0 people found
this helpful
Myself and my partner have both found the new agent is easy to contact compared to previous one, which is a massive positive. Whenever we have had an issue we usually email and receive a reply within 24 hours and usually in the response a solution ...
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By: Becky Sutherland
Aug 14, 2017
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Thank you for the lovely comments we really appreciate them. ...

“Matt is a very helpful agent, I would highly recommend ......”

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Jul 25,2017
Minithumbup
By: 'Richard'
Jul 25,2017
0 people found
this helpful
Matt is a very helpful agent, I would highly recommend him to any tenant. Very professional and he would help you with any enquiry about a property....
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Comment on agent fees
Good
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By: Sharon
Jul 25, 2017
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Thanks, Richard, I'm so pleased you found us helpful, particularly Matt. We work hard to make sure every tenant receives personal attention, quick responses and, of course, the best possible property management service. ...

“Excellent and prompt service to any issues raised and also ......”

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Jul 25,2017
Minithumbup
By: 'PaulM'
Jul 25,2017
0 people found
this helpful
Excellent and prompt service to any issues raised and also for areas raised on quarterly inspections very proactive service provided...
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By: Sharon
Jul 25, 2017
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Thank you for your comments - we aim to provide a consistent and realistic property management service, please be assured of our continued attention. From all the Crystalight Team ...

“I am not sure. We arranged to rent our flat ......”

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Jul 25,2017
Minithumbdown
By: 'Emma'
Jul 25,2017
1 people found
this helpful
I am not sure. We arranged to rent our flat fairly quickly after the first viewing with Crystalight. However, they still had plenty of time to sort things out before we moved in but instead decided to do their inspections last minute and had repairmen ...
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Comment on agent fees
You have to pay a fee every year to renew your tenancy. There is no need to renew a tenancy every year and this is clearly something Crystalight do to charge unnecessary fees.
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By: Sharon
Jul 25, 2017
View all comments (1)
Thank you for your review we use these as tools for training and to improve our services. We are a small team and certainly apologise if you have not had a response in the timeframes you would expect. Samantha is the property manager for a number of properties in Malvern and Sharon for the Worcester properties - we help each other at busy times where we can but this will give you a reason for what you may feel is sloppiness, this is by no means an excuse. We will work on this and make steps to i ...

“I could not ask for a better property manager to ......”

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Jul 25,2017
Minithumbup
By: 'Alex'
Jul 25,2017
0 people found
this helpful
I could not ask for a better property manager to deal with than Matt, he always responds to emails quickly and is great and communicating with me to let me know what's going on....
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Comment on agent fees
Bad
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By: Becky Sutherland
Aug 14, 2017
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Thank you for the lovely comments we really appreciate them. ...

“Crystalight are an excellent management company. Since moving into Nicol ......”

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Jul 25,2017
Minithumbup
By: 'MicaButler'
Jul 25,2017
0 people found
this helpful
Crystalight are an excellent management company. Since moving into Nicol Court in March they have been extremely helpful and sent us all the documents we needed the day before we moved in which helped to prepare us. They send regular email updates and answer any ...
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Comment on agent fees
Good
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By: Becky Sutherland
Aug 14, 2017
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Thank you for the lovely comments we really appreciate them. ...

“I've lived in your property at 10 heol staughton and am ......”

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Jul 25,2017
Minithumbup
By: 'Tony'
Jul 25,2017
0 people found
this helpful
I've lived in your property at 10 heol staughton and am delighted with the service I have received from Sharon. Nothing is too much trouble and she always keeps her promises....
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Comment on agent fees
always very helpful
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“Sharon has always been promp in responding to emails. In ......”

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Jul 25,2017
Minithumbup
By: 'Voluntary'
Jul 25,2017
0 people found
this helpful
Sharon has always been promp in responding to emails. In addition she is respectful and gives attention to detail. She has established a maintenance schedule which appears to be a permanent arrangement resulting in an improved appearance of the communal areas. We offer the suggestion ...
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Comment on agent fees
The initial fees are excessive.
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By: Becky Sutherland
Aug 14, 2017
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Thank you for the lovely comments we really appreciate them. ...

“Since Sharon has taken over as property manager for Crystalight ......”

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Jul 24,2017
Minithumbup
By: 'Isaac'
Jul 24,2017
0 people found
this helpful
Since Sharon has taken over as property manager for Crystalight she has been a god send! She is always available, friendly and professional. Any issues she's been on the case to get it resolved, recently within 24 hours!...
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By: Sharon
Jul 25, 2017
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Thank you for your kind words - rest assured we are always on the end of the phone ready to sort out your property management issues! ...

“Since Sharon took over as the manager for my property ......”

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Jul 24,2017
Minithumbup
By: 'AMcEwan'
Jul 24,2017
0 people found
this helpful
Since Sharon took over as the manager for my property there has been a marked improvement in responses and in the speed that issues have been fixed. Issues that I raised in my first week of moving weren't fixed for months but were dealt with ...
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By: Sharon
Jul 25, 2017
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Thank you for your comments - we are pleased that we have shown you that we can make amends for items that should have been done for you in the past and reassure you of a professionally led managed property service for your future tenancy. ...

“I have been with Crystalight for years. Over 6 I believe.......”

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Jul 24,2017
Minithumbdown
By: 'Chris'
Jul 24,2017
0 people found
this helpful
I have been with Crystalight for years. Over 6 I believe. Matt Is truly an asset yo the team. Never have I had a dialogue and interaction with a lanlords or property management company as helpful as him. He is attentive, honest, hard working reliable and ...
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Comment on agent fees
Good
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By: Sharon
Jul 25, 2017
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It is always a pleasure when our tenants recognise the hard work that has been put in and Matt is a recognised asset to the team - we continue our efforts and remain proactive. With thanks. ...

“Since moving in Shannon has been a pleasure to communicate ......”

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Jul 24,2017
Minithumbup
By: 'JT'
Jul 24,2017
0 people found
this helpful
Since moving in Shannon has been a pleasure to communicate with, is always cheerful, polite and punctual with her communication with us !...
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By: Becky Sutherland
Aug 14, 2017
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Thank you for the lovely comments we really appreciate them. ...

“Matt is conscientious, enthusiastic and very helpful . He always responds ......”

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Jul 24,2017
Minithumbup
By: 'Neil'
Jul 24,2017
0 people found
this helpful
Matt is conscientious, enthusiastic and very helpful . He always responds to enquiries in a timely manner . He was at one point the only agent as others had left and he appeared to keep himself together whilst under enormous pressure ....
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Comment on agent fees
Ok
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“Sam is brilliantly helpful with all situations that she's presented ......”

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Jul 24,2017
Minithumbup
By: 'Connor'
Jul 24,2017
0 people found
this helpful
Sam is brilliantly helpful with all situations that she's presented with and although I've only met her in person once she has a great personality and seems like an overall great person....
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Comment on agent fees
Good
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By: Becky Sutherland
Aug 17, 2017
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Thank you for the lovely comments we really appreciate them ...

“Since Samantha joined the Crystalight team we've noticed much more ......”

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Jul 24,2017
Minithumbup
By: 'Tenants'
Jul 24,2017
0 people found
this helpful
Since Samantha joined the Crystalight team we've noticed much more activity from the agency around the property such as monthly fire drills or completing the outstanding flat inspections. The enquiries also seem to be sorted quicker than before, although there are still some problems with ...
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By: Sharon
Jul 25, 2017
View all comments (1)
Thank you for your honest comments - Sam is an asset to the team here and she continues to work hard to make the improvements needed - we appreciate your patience as we work to put the key maintenance items in place for the benefit of all residents. ...

“I was surprised to see some negative reviews as I ......”

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Jul 22,2017
Minithumbup
By: 'Luke'
Jul 22,2017
1 people found
this helpful
I was surprised to see some negative reviews as I have had great service as a tenant and even in an emergency I was dealt with professionally and within 24 hours ! Thanks to Sharon and Matt - I highly recommend...
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“I was sceptical at first when I rented a home ......”

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Jul 14,2017
Minithumbup
By: 'Kate'
Jul 14,2017
2 people found
this helpful
I was sceptical at first when I rented a home from Crystalight at the start of the year due to previous reviews that I had heard - The staff at Crystalight are all new and they have been professional and organised and I have no ...
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Comment on agent fees
Good only £180 per person
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By: Becky Sutherland
Aug 17, 2017
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Thank you for your lovely comments we are glad to hear you are happy ...

“The worst thing since trump. Never have I imagined a ......”

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Nov 11,2016
Minithumbdown
By: 'James'
Nov 11,2016
5 people found
this helpful
The worst thing since trump. Never have I imagined a more unprofessional company. I recently moved into a newly build student home which I was told would be finished completely for the beginning of the semester, 2 months on and it's still not finished. crystalights attitude ...
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Comment on agent fees
Very overpriced
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“Needless to say we will not be going anywhere near ......”

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Oct 17,2016
Minithumbdown
By: 'Jess'
Oct 17,2016
5 people found
this helpful
Needless to say we will not be going anywhere near this letting agent again! Upon moving in we found that everything that was promised to be fixed WASNT! - this included a massive amount of mould in the bedroom and large water mark on the ...
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“Avoid at all costs.I have never known such an ......”

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Aug 07,2016
Minithumbdown
By: 'Karl'
Aug 07,2016
9 people found
this helpful
Avoid at all costs. I have never known such an incompetent company, the way they manage their properties is appalling. We have had numerous problems with damp during our tenancy with them and time after time they have failed to act on them. On countless ...
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What agent could do to change your mind?
Bad
Attached Filesnbsp;
Comment on agent fees
Bad
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Crystalight Ltd, Malvern Wells WR14 4JF


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