If I was to describe this agency in less than 5 words, it would be - extremely incompetent and deceitful. Masella Coupe have lied to us and the landlord (who we get on well with) on numerous occasions and did not hesitate to enter our house without any notice - in breach of our tenancy agreement. They obtained the key by deceipt and simply let themselves in assuming nobody would be in on that day. Luckily, one of us was there to confront them.
Avoid at all cost!