Douglas & Gordon
Pimlico & Westminster Branch, London, SW1V
1/5, 3 reviews
0% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction



Property Features

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“The sales team is shockingly disappointing in many aspects- it ......”

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Jun 19,2013
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Julian
By: 'home'
Jun 19,2013
8 people found
this helpful
The sales team is shockingly disappointing in many aspects- it was such a shame that we had to deal with them as we liked the property so much. Firstly despite the property being on the market for 3 weeks they did not know basic information such a freehold vs sharehold, or the cost of management fees. Their attitude throughout was deliberately nonchalant, arrogant and patronising (I know to an extent all estate agents are but they were more than the many other agents we had to deal with). They played some nasty mind games, and I would say if I am selling I would not want them to represent me. We were asked for our phone contact details 2 months after a memorandum of sale was confirmed, despite being registered with them, AND the phone number being included in at least 10 previous emails! Not to mention that it turned out all along they had the postcode of the property wrong... On preparing to change or forward post to our new address, I found out that the postcode (including in all the legal documents) had been wrong all along and when I asked the agent to confirm the correct postcode, I was told I should use the Royal Mail website. Not at all reassuring considering all my post including bank statements etc will be sent to the new address.
Overall our experience has been terrible, it is beyond belief that they will receive a generous slice of commission fee despite doing such a bad job. I would urge you not to use them to represent you if you are selling.
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Opening Hours
Address

Douglas & Gordon
Wilton Road
London
Greater London
SW1V 1DZ
020 7931 8200

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 100% 99% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 0 0 0 1 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings
Latest Properties

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“Douglas and Gordon are like the boy that just won't ......”

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Apr 19,2017
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Sarah
By: 'Annoyed'
Apr 19,2017
2 people found
this helpful
Douglas and Gordon are like the boy that just won't get the message that when you don't answer the phone, after ringing everyday for three months, you need to stop calling. They were pretty dismissive of us in the first place which is part of ...
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“The sales team is shockingly disappointing in many aspects- it ......”

Share on :
Jun 19,2013
Minithumbdown
Julian
By: 'home'
Jun 19,2013
8 people found
this helpful
The sales team is shockingly disappointing in many aspects- it was such a shame that we had to deal with them as we liked the property so much. Firstly despite the property being on the market for 3 weeks they did not know basic information such ...
read full review
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“The lady, India was probably the most obnoxious and arrogant ......”

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Jan 23,2013
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India
By: 'F'
Jan 23,2013
11 people found
this helpful
The lady, India was probably the most obnoxious and arrogant person i have ever encountered on the phone. Compared to Foxton, KFH, Hamptons, by far, Douglas and Gordon was the worst experience I have had. This lady is to be avoided at all cost....
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Awards won by Douglas & Gordon, London SW1V 1DZ



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