We had an awful experience with Tobin Jones. Having been with other agent agents in the north and south of the UK I would strongly recommend avoiding Tobin Jones. They were very expensive for the quality of property. Did not reply to emails or phone calls. We had to take them to the ruling tenancy authorities as they also tried to keep our deposit for problems out with our control. We were successful and they were forced to return our whole deposit. A terrible experience from start to end.