There's a reason this company is ranked once of the worst in London. I think my review pretty much matches all the previous ones.
Possibly the worst company I've ever had to deal with. They're very friendly and happy to communicate when trying to sign you up (Minus the client relations guy, Elek). Once I was in the room all that changed, they refuse to reply to Emails or return calls. Whenever we had an issue they suddenly became very ¢â‚¬Ëœunavailable' and in my 9 month stay there were still things unattended to which myself and other flatmates had been reporting since day 1.
Price wise they are shocking, in comparison to what our neighbours paid and friends in the suburb we were really getting dicked. Also its worth mentioning you pay £300 to get into a place for all the ¢â‚¬Ëœadmin' they have to do. Which in my case was a few emails back and forth. A portion of this is for the cleaning of your room when you move out, however my room and the others in our house were not cleaned upon the previous people moving out. £50 you get back as your key deposit.
In the end all 4 members of the house moved out purely because of Unidaplace's service (or lack of). This is were the real trouble started, after waiting 7 weeks for my deposit and calling and emailing every day (no body would reply to anything they just went into complete transparent mode) I turned up at their office announced at their office demanding to speak with somebody who had a clue what was going on ¢â‚¬â€œ of course this was difficult and somebody had to be called in. When I asked why they were not returning mine or my flat mates deposit and withholding over £3000 from us the reply was that ¢â‚¬Ëœthey were having difficulties', which I actually do believe as they come across as being a real shambles of a company.
I believe the only reason I even got my deposit back was because of me turning up unannounced or I'd probably still be struggling to get it back.