I am a student looking for my first ever flat to rent. Obviously the experience can be very difficult but ¢â‚¬ËœFish Need Water' did not help it. I found a great flat online through Right Move and I leaped at the chance to rent it, unfortunately it was through ¢â‚¬ËœFish Need Water'. I hoped to see it that day so called first thing in the morning, gave them all my details and was told they would call me back as soon as possible.
I had this same conversation three times a day for five days. Only one time, did someone called me back. I had to hoped to view the property with my dad and potential flat mate so found a time that suited us all. All I wanted to do was ask the estate agents if they could do this time! After speaking to a receptionist who tried to help I thought I had an appointment booked. Eventually I found myself up in London two hours before still ringing the estate agents to confirm.
At this point my dad rang them and was told (straight away) that the flat was now under offer and would not be shown to anyone else. To top it off no one rang me to tell me this. So, if my dad had not told me I would have gone to the flat without realising. The saddest thing is that it was under my budget; I would have upped the offer if they'd just given me a chance, or even let me see it.
Not once did I get through to an estate agent in lettings and I was only called back once. I felt completely disregarded. Whether this is because I am a student or because they didn't care I do not know.
On a final note, I have not even been able to get through to someone to complain. Do not use ¢â‚¬ËœFish Need Water' they will not do your property justice.