hi. We are in the process of buying three properties from Outlook!! (Stratford Branch). One of which has just exchanged. Leanne Fahn being the Sales Manager. She has been very on the ball in the entire process helping to ensure that everything complets ASAP. She has been very fair in dealing with matters both affecting the buyer and seller. She is excellent and fast on email as well if making phone calls is an issue at work. Furthermore she is very pleasant to deal with. I have bought from other agents before and have found the experience with outlook to be very professional in comparison. They ensured all viewings were cancelled once offer accepted so as not to waste peoples time. Simon Castle who i have dealt with aswell has also been very professional and extremely helpful in his dealings with matters when Leanne was away. On the whole, from a buyers perspective- we have been very pleased. if i come to sell , will use them for selling too!