Our estate agent Jason from Franklyn James has been a huge help throughout the process of purchasing a property for the first time. He would always be available to answer questions and provide help when we weren\'t too sure of next steps in the process. Most importantly, he has kept us regurlaly informed of what is happening with the seller/solicitor/mortgage provider etc. Our purchase has not been too straight forward for the agent either as they had to deal with the buyer & seller wanting different completion dates, but Jason handled the situation very well (even when I was venting frustration unjustifiably towards him), managing to reach an agreement that was satisfactory to both parties. I would highly recommend using Franklyn James & would not hesitate to use their services in the future.