I can\'t even begin to describe quite how bad Peter David Properties are when it comes to customer service. The best way to describe it would be the words "tin pot", they\'re unprofessional in their dealings. You\'ll ring and they\'ll e-mail you instead of calling you. They don\'t do proper checks on their tenants and will let anyone move in. If the tenant doesn\'t pay, they don\'t seem to be too bothered about making an effort. Sherrie was very good at fobbing you off and as for Vicky, I don\'t think she new what day of the week it was, let alone what she was meant to do job wise. I\'m absolutely disgusted by the way they have treated me. I wouldn\'t touch them with a barge pole.
What agent could do to change your mind?
Perhaps send everyone on a customer service course and improve their internal processes and systems.