100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
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Jun 18,2013
Jun 18,2013
2
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We had rented about 5 previous tenancies with different agents around the area and when signing for this one we can remember discussing their charges and asking for tenancy to be in one name to keep costs down, the manager Neil at Frodsham who soon after changed to to others, agreed to full cost for my husband and half cost for me as references still had to be checked - we paid in cash approx £180 or so, we cannot remember exactly but the amount is shown being withdrawn from our bank account at that time. On ending our tenancy after approx 18mths, we were denied the opportunity to go through the property to check inventory with Northwich office staff as stated in our tenancy agreement terms, but thankfully the landlord was happy with it although it was ridiculous the things Reeds Rains had included- such as grey walls in the kitchen are now blue?! They were always blue?
We were then informed by letter from Head Office staff in Chorley that we owed them £396 for 'set up fees' . We argued this but didn't have any receipt to prove payment all this time later, in fact my husband was uncertain he ever got one from the temp. Manager at he time - the Frodsham branch closed soon after!
We asked Vicky at Head Office to provide us with a signed copy of us agreeing to pay costs at the end - we waited and waited for this and she eventually claimed she didn't have anything.
The £396 was taken by them from our deposit the landlord had agreed to pay back.
This left us no choice but to take it to My Deposits ADR - adjudication scheme for when there is a dispute - the outcome ....... We can only ave £66 back as Reeds Rains have been recognised as being owed £330 ?!
Evidence they gave was some sort of signed agreement from us to pay costs at the end? Why wasn't this produced when asked for - because they didn't have it !
We have no opportunity now to ask to see this 'document' unless we get a solicitor - which we are going to do!
My deposits have just accepted their piece of ' evidence.' If it was something we signed and agreed to then why have we never had a copy or are being allowed to see it now?
DON'T EVER USE REEDS RAINS FOR RENTING - PLEASE TAKE NOTE OF THIS OR YOU STAND TO HAVE YOUR RIGHTS TAKEN AWAY WITH LOTS OF MONEY THEY DECIDE YOU OWE THEM!
We were then informed by letter from Head Office staff in Chorley that we owed them £396 for 'set up fees' . We argued this but didn't have any receipt to prove payment all this time later, in fact my husband was uncertain he ever got one from the temp. Manager at he time - the Frodsham branch closed soon after!
We asked Vicky at Head Office to provide us with a signed copy of us agreeing to pay costs at the end - we waited and waited for this and she eventually claimed she didn't have anything.
The £396 was taken by them from our deposit the landlord had agreed to pay back.
This left us no choice but to take it to My Deposits ADR - adjudication scheme for when there is a dispute - the outcome ....... We can only ave £66 back as Reeds Rains have been recognised as being owed £330 ?!
Evidence they gave was some sort of signed agreement from us to pay costs at the end? Why wasn't this produced when asked for - because they didn't have it !
We have no opportunity now to ask to see this 'document' unless we get a solicitor - which we are going to do!
My deposits have just accepted their piece of ' evidence.' If it was something we signed and agreed to then why have we never had a copy or are being allowed to see it now?
DON'T EVER USE REEDS RAINS FOR RENTING - PLEASE TAKE NOTE OF THIS OR YOU STAND TO HAVE YOUR RIGHTS TAKEN AWAY WITH LOTS OF MONEY THEY DECIDE YOU OWE THEM!
What agent could do to change your mind?
Be honest!Attached Filesnbsp;
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Latest Reviews
27th Apr 2015
reviewed by 'katy'
9th May 2014
reviewed by 'Kevin'
8th May 2014
reviewed by 'Heather'
22nd Aug 2013
reviewed by 'Dames'
18th Jun 2013
reviewed by 'John'
Opening Hours
Address
Reeds Rains
3 -5 Granville Street
Runcorn
Cheshire
WA7 1NE
01928 569653
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 99% | £595 | £595 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 1 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Apr 27,2015
Apr 27,2015
0
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Katy has been extremely efficient and dealt immediately with problems that have cropped up. She can only be described as an assett to reid rains lettings in my dealings with her....
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May 09,2014
May 09,2014
0
people found
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I have rented my property through REEDs for 3 years and always found them to be there especially when I was unsure about renting at the beginning.
They found me a tenant very quickly both times as fought to get money back from my bond when ...
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May 08,2014
May 08,2014
0
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I got in touch with Reeds Rains about ny black bin being stolen as i didnt know what to do, rebecca really helped me by contacting landlord and arranging for rent in kind to be owed to my partner and me.
She has a friendly/...
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Aug 22,2013
Aug 22,2013
1
people found
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this helpful
Lived in the property for nearly 4 years, had quarterly inspections which always highlighted how great I took care of the property. Recently moved as purchased my own home and had the place cleaned to high standards which they confirmed they had seen, and then I ...
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What agent could do to change your mind?
Returned my deposit in full in a reasonable time and stopped trying to screw money out of people, that was totally unjustified!!! Get qualified tradesmen in to do repairs.Attached Filesnbsp;
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Jun 18,2013
Jun 18,2013
2
people found
this helpful
this helpful
We had rented about 5 previous tenancies with different agents around the area and when signing for this one we can remember discussing their charges and asking for tenancy to be in one name to keep costs down, the manager Neil at Frodsham who soon after ...
read full review
read full review
What agent could do to change your mind?
Be honest!Attached Filesnbsp;
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Oct 16,2010
Oct 16,2010
5
people found
this helpful
this helpful
On Friday 15th October 2010 at 12.50p.m I rang rhe Runcorn office to arrange a viewing. They suggested they could fit me in for a brief viewing at 15.30p.m.. I arrived at 15.20p.m and waited. I phoned the office at 15.38p.m. and ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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