Jun 14,2013
By: 'Prospect'
Jun 14,2013
2 people found
this helpful
I rented a property through Jones Robinson for 6 years. Whilst the company attempts to show a professional face we encountered a myriad of problems with their communication.
JR made it clear that they would inspect the property every 3 months - something I don\'t fundamentally object to. What I did object to was the notification from them that gave a fixed visit time and no latitude to change. The letter wording was extermely uncompromising and ARLA agreed that it goes against their recommendations and the tenants rights to enter without agreement.
There was also an attempt to charge for annual contract renewal - something like £120. I refused this and with the landlords help got a periodic contract.
They also sent a letter every year in winter reminding us of our obligations which was factually incorrect and every year I made them aware of this with no resulting change to the letter.
Checkout also has proved to be a difficult - late response to my notice, interference in cleaning the property, slow return of deposit.
The final insult is getting a message whilst on holiday and after the tenancy had finished asking why the rent hadn\'t been paid!
All in all not a good experience. I wouldn\'t recommend using them as a tenant unless you are prepared to accept the high charges and check and follow up everthing they do.
What agent could do to change your mind?
This has not been a good experience for me and I sincerely think that Jones Robinson need to get their records straight so that incorrect and misleading information isn\'t acted upon and to understand that without tenants Jones Robinson don\'t have any income. The sheer number of assumptions, errors, innacuracies and poor communications has left me wondering whether I\'m unlucky or if this is the norm. I have spoken to Jones Robinson about my expereince and made my feelings clear but this made little difference.
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By: Paul Broomham
Jun 17, 2013
Dear Prospect,

Thank you for taking the time to review Jones Robinson on allagents.co.uk.

I am disappointed to read the negative review that you have posted and I would very much like the opportunity to discuss your experience and points raised with you personally so that I can resolve any outstanding issues.

Please can you give me a call at your convenience on 01635 581991.

Many thanks,
Paul Broomham
Lettings Director

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Jones Robinson Estate Agents

118 Bartholomew Street Newbury
RG14 5DT

01635 35010

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Branch - Newbury, RG14