A shockingly bad agency. Warning. Do not use this agency. All the staff come across as friendly and helpful. Helpful they are not. When viewing the flat we were told and shown that the cooker did not work properly. We sent repeated emails and called numerous times, either being told someone would be out to inspect it or no reply at all. We even had two flat inspection where we showed a member of agency staff that it still was not working. We lived there for an entire year without ever someone coming to even look at fixing it. The boiler did not work properly for approx 9 months of our tenancy, again numerous emails, phone calls and inspections went by without someone even coming to look at it. The washing machine broke down, took nearly 5 weeks for someone to come and fix it. They are truly awful if you have an issue. They will take the rent money no problem but appear unwilling or unable to help when you need them. Also, they charge for everything they can, missed appointments, changing every supplier all come with a £25 to £75 penalty charge, insane. And now we have left, they want to deducted approx 3/4 of our deposit. Again. Please. DO NOT USE THIS AGENCY EVER.
What agent could do to change your mind?
If they had done anything helpful it would have been nice.