Where to start..... The house we rented was rubbish, that wasn\'t entirely their fault. But the kitchen the cooker hadn\'t been anchored into the fitted kitchen, incredibly dangerous. Leaking shower rendering the downstairs loo unusable. Despite multiple times reporting the problems the leaking shower, they were uncommunicative and seemed not to care that a room of our house was out of bounds. So we decided to move on. On leaving they claimed we had not steam cleaned the carpet even though we personally handed them the invoice from the company that we paid £120 to do it. They claimed the kitchen was not clean even though we had spent 6 hours cleaning and polishing. To which they insisted on charging for their own cleaner. Finally there was the additional fee that was levied on vacating the property, which is never highlighted at any point in the process. This means that no person, ever, can get the deposit back that they paid across. And when asked for the reasons for this fee they said "Other agents do the same". This is not true, all other agents (3 of them) have never done this. Avoid at all costs.