Jun 13,2013
By: 'Mary'
Jun 13,2013
13 people found
this helpful
This letting agent is very badly organised and have very low standards in the properties they rent out.

They refuse to do electrical safety tests on any of their properties as there is a loophole in the law that gets them out of this,which is worrying to say the least.

They refused to fix basic problems in our flat-such as electric faults and various missing essentials and other faults to the property that had clearly been there for years. We notified them of some of the problems before we moved in, and they didn\'t fix the problems as they said they would. We had to keep emailing them and calling to chase things up and when they did eventually call or email back, they usually had excuses as to why they would not carry out our repairs. They are breaking the law by not repairing things. When I pointed this out to them, they didn\'t take any notice.

A CMrent agent came to cost up repairs in the flat then went away, only to come back and tell us that they refused to do some of the repairs as they would cost money ( ridiculous reason ) -and later said that they had \'nothing to do with the repairs to the property\' yet they manage it. They accused us of threatening them when we were left with no choice but to hire private repair people and to charge them afterwards ( or charge the landlord ) but basically they are breaking the law by refusing to do our repairs and by trying to make us maintain and manage the property ourselves whilst they are getting paid to do this.

We did see very bad reviews of this company online, but gave them a chance despite this which we now regret. I suggest you look for another agency-unless you are a builder, electrician and repair person as they won\'t repair anything and will also try to guilt trip you when you ask for basic repairs.

This agency have caused a lot of stress for us and are literally the worst letting agents we have ever come across. They don\'t negotiate well with the landlord appropriately-we had to keep on asking for repairs and they just kept refusing. Very unprofessional and illegal.

If we had known what they were like before moving in, we would have run a mile!
What agent could do to change your mind?
Trust in the reviews you see online as we did not and we are paying for it now by living in a house where we will have to fight to get even the most basic repairs carried out. This agent have pretty much done everything wrong and in an extremely unprofessional manner despite us being good tenants, so they would have to be a different company all together to help us \'change our mind\'
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By: Michael Saville
Jul 06, 2013
Hi Mary, please let me know your surname, the property you were renting and I will look into this. We take our instructions from the landlord and cannot carry out any maintenance without their authorisation. Some repairs the landlord is legally required to do, others they are not. If they refuse to carry out non-emergency repairs then there is little we can do. But if the property is dangerous or unsafe, we would not re-let it. We do not make the decisions on property repairs, we act as an agent for the landlord, guiding and advising them. Some landlords are better than others at responding to repairs. Without knowing your full name and property I cannot respond specifically to your comments.

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