Our horrific experience has sadly, only just begun. Our family home has been trashed, burgled and the tenants have done a moonlight flit with our final installments of the rent. I now have a lot of paperwork that we believe proves Saxons failed to check the property properly, did not record the many complaints made by our neighbours regarding the alleged anti-social behaviour of tenants and nor did they ever notify us that the property was even raided by the drugs squad a YEAR AGO.
I can\'t stress enough just how lack-luster the handling of our situation is at the moment. I would urge extreme caution in dealing with these agents. Obviously, Saxons are entitled to their right to reply on this - sadly, they\'re not replying to us at all at the moment!!
What agent could do to change your mind?
They could never change our minds about using them again. Impossible for them to rebuild the trust that has been damaged. We have no faith in them whatsoever.