Lovely when moving in, real fight to get deposit back when moving out . They claimed the property had a professional clean prior to our move-in date, so proposed withholding about £200 of our deposit for similar on check-out. However we had taken photos of the property (thank goodness!) which showed otherwise (black toilet water, grease everywhere, inaccurate inventory entries photographed), and Leaders could not provide an invoice for a professional clean. When I showed the photos and after they couldn\'t find the invoice, they then tried to charge us a reduced sum of £50 as the \'bathroom and kitchen weren\'t cleaned prior to move-in\'.
I mean, really. What kind of professional cleaning company doesn\'t do the bathroom, the kitchen AND doesn\'t provide an invoice?! Maybe we looked really, really stupid.
To summarise; they tried to insult our intelligence by assuming we were complete idiots and lying to us, and tried to barter to get at least some money. Only gave the full deposit back when we pointed out that the tenancy dispute service would see their argument as wholly unpersuasive and we were prepared to go there.
It may be that our experience was an anomaly- I\'m not suggesting every Leaders employee is a liar or immoral.
My advice? By all means rent with Leaders. Take as many photos as you can at move-in, go through the inventory and make any amendments or corrections. Detail the grubby areas/dust/cobwebs/marks/broken parts etc- don\'t just sign it. Go in with your eyes open and your head screwed on about what your rights as a tenant are and you will get your deposit back. It\'s not unreasonable for Leaders to request to hold some money back if the property was professionally cleaned so be prepared for that- but ask to see the invoice before agreeing to this. This advice goes for any letting agents of course, but we did feel that the representative we dealt with were being particularly abusive with their position, greedy and low-stooping. How that woman can be proud of her job I do not know.