Sterling Estate Agents (Herts & London)
Tring, HP23
4.6/5, 194 reviews
94% recommended
78% sales valuation accuracy
91% sales fee satisfaction
83% lettings valuation accuracy
85% lettings fee satisfaction

“I recently moved to the Hertfordshire, UK, area from the ......”

Share on :
Jan 28,2008
Minithumbdown
By: 'M'
Jan 28,2008
5 people found
this helpful
I recently moved to the Hertfordshire, UK, area from the USA. My husband went through the initial process of scouting property, signing the agreements, etc. When I got to the country, I put my signature on the documents, thus making me a legal tenant as well.

When my husband first viewed the property, he brought it to their attention that the hot water tap in the bathtub had a continuous stream of water, which was causing extense limescale damage to the tub's surface. He was told a plumber would be out that week to fix the issue.

November comes and goes, I arrive, still no plumber. We made numerous phone calls to Sterling and were told that we would have to wait for the plumber to contact us as they had only one on retainer.

December comes and goes, and the leaking tap gets continously worse. We eventually got a plumber the second week of January. He informed us the entire tap will need to be replaced as the limescale damage was so bad due to how long it had gone unfixed.

Currently we have an issue with our neighbors and the stench that comes through a shared vent, which we are not permitted to cover. The agent I spoke with (Becky) was unhelpful, rude, and refused to let me finish a sentence before interrupting me with her uninformed opinion. She was hateful when I went to sign the lease. She was unhelpful throughout the plumber debacle.

The only person that was remotely helpful was a woman named Karen. I have since written a letter to the property owner informing him of the shoddy job Sterling is doing managing his property. If you pay a fee to a company, you expect a bit more help and consideration.
Was this helpful? Yes
By: Benjamin James Bird BA(HONS) MNAEA MARLA, Partner,
Nov 26, 2010
I have been made aware of some comments on this site and will endeavour to answer each comment posted.

Firstly it would be useful to know if we were retained as a managing agent on a fully managed basis (whereby we would be responsible for sorting out repairs) or if we were just instructed to find a tenant and leave repairs to be sorted out between the tenant and the landlord. From the sounds of this email I suspect we were not instructed or retained by the landlord to mange this property. Once of the most common frustrations from tenants is inactive landlords, and as agents, unless it is an emergency (and we can therefore act as an agent of necessity) we cannot instruct contractors to conduct repairs etc on the landlords behalf. Secondly, if we are managing agents we would require the written consent of the landlord before instructing work to be completed on the property.

Therefore it is clear to see why there can be delays in what is considered non emergency work, but I think it would be unfair to blame an estate agent for these delays, although I can see we are the easy option to vent frustration.

As far as the member of staff you commented about negatively her employment with Sterling was terminated some time ago. The other member of staff that you praised, Karen, is still very much flying the flag for Sterling and a key player in the lettings department. Please email me at benbird@sterlinghomes.co.uk should you have any further information I can look into in a bid to restore your confidence in us.

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Sterling Estate Agents (Herts & London)
76-78 High Street
Tring
Hertfordshire
HP23 4AF
01442 828222

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 78% 91% £200,000 £985,000
Lettings 83% 85% £675 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
29 2 54 7 49 2 43 0 7 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

Sterling Estate Agents (Herts & London) Branches (view all )

“Jason was really professional, friendly & hel......”

Share on :
Nov 24,2020
Minithumbup
By: 'selena gold'
Nov 24,2020
0 people found
this helpful
Jason was really professional, friendly & helpful. He was amazing, updating me every step of the way. Thank you so much for helping us get our lovely new home 😊...
read full review
Was this helpful? Yes

“The whole staff I dealt with about the let I ......”

Share on :
Nov 23,2020
Minithumbup
Jason
By: 'John Harding'
Nov 23,2020
0 people found
this helpful
The whole staff I dealt with about the let I took on were brilliant,Jason and Tara have been excellent in communication,helping out with every single question I had,and just making everything as smooth as possible,as soon as I have sent an ...
read full review
Was this helpful? Yes

“Impressed with the way other offices stepped ......”

Share on :
Sep 27,2020
Minithumbup
By: 'David Brooks'
Sep 27,2020
0 people found
this helpful
Impressed with the way other offices stepped up when Tring were busy. Especially Meka in the Berko office. John and Phil were very polite, professional and helpful throughout....
read full review
Was this helpful? Yes

“Terrible if you are a tenant in one of their ......”

Share on :
Aug 21,2020
Minithumbdown
Ben
By: 'Chris Kirkpatrick'
Aug 21,2020
1 people found
this helpful
Terrible if you are a tenant in one of their properties. Agents dont lock the property after an inspection, check out happens prior to the agreed time, extra items appear on emails after the reports are sent. Ho through the TDS everytime you deal with ...
read full review
Was this helpful? Yes

“Very friendly and professional service. Jason......”

Share on :
Jul 01,2020
Minithumbup
Jason
Tara
By: 'Alex Santos'
Jul 01,2020
0 people found
this helpful
Very friendly and professional service. Jason and Tara are very responsive and everything was processed very smoothly. We couldn't ask for anything else....
read full review
Was this helpful? Yes

“Had a great experience with Sterling both wit......”

Share on :
May 22,2020
Minithumbup
Jason
By: 'Rosa Gaskin'
May 22,2020
0 people found
this helpful
Had a great experience with Sterling both with Jason at the Hemel branch and Clinton in Kings Langley who was very personable and professional. Jason stayed in contact with me the whole process and updated me with phone calls - best customer service I’ve ...
read full review
Was this helpful? Yes

“Tara had great consistent communication and c......”

Share on :
Feb 14,2020
Minithumbup
By: 'Cassandra Langham'
Feb 14,2020
0 people found
this helpful
Tara had great consistent communication and cared about my needs and circumstances. I liked her manner and personal touches like the card she sent....
read full review
Was this helpful? Yes

“Great Recommendation...”

Share on :
Feb 12,2020
Minithumbup
Phil
By: 'Joseph'
Feb 12,2020
0 people found
this helpful
We can not be happier having been recommend to use sterling after a disastrous attempt with another agent. John and Phil dealt with all the proceedings professionally and promptly making the sale that little bit easier! We highly recommend their services and will be useing ...
read full review
Was this helpful? Yes

“I have used Sterling Estates lettings agency ......”

Share on :
Feb 04,2020
Minithumbup
Justin
By: 'Karen Murphy'
Feb 04,2020
0 people found
this helpful
I have used Sterling Estates lettings agency 3 times. On each occasion I have been happy with the service and had a good relationship with all member's of the team. Regarding my most recent rental with Sterling, I feel that without their support I would of ...
read full review
Was this helpful? Yes

“Very helpful and informative - excellent comm......”

Share on :
Jan 24,2020
Minithumbup
Jason
By: 'Molly Hardwick'
Jan 24,2020
0 people found
this helpful
Very helpful and informative - excellent communication throughout the whole process. As it was our first home together and we were unsure about a few things, somebody professional and knowledgeable was always at the end of the phone / email and responded very quickly at all ...
read full review
Was this helpful? Yes

“Very helpful throughout! Rosie, Jason and Tar......”

Share on :
Dec 11,2019
Minithumbup
Jason
By: 'Laura Allen'
Dec 11,2019
0 people found
this helpful
Very helpful throughout! Rosie, Jason and Tara were great! Nothing was ever to much for them and I would recommend them to friends and family !...
read full review
Was this helpful? Yes

“Excellent service from both Jason & Tara who ......”

Share on :
Dec 02,2019
Minithumbup
Jason
Tara
By: 'Anne Blower'
Dec 02,2019
0 people found
this helpful
Excellent service from both Jason & Tara who helped support my requests to the landlord. Would happily recommend Sterling to my friends...
read full review
Was this helpful? Yes

“Great, helpful staff...”

Share on :
Nov 18,2019
Minithumbup
Jason
Rachael
By: 'Leslie Maynard'
Nov 18,2019
0 people found
this helpful
All the staff we have dealt with have been great. Jason, Rachael & Tara have all helped us at different points through the letting process and made it straight forward and easy. Thanks very much....
read full review
Was this helpful? Yes

“I bought my property through Sterling Estate ......”

Share on :
Nov 16,2019
Minithumbup
Jason
Rachael
By: 'Pamela Forde'
Nov 16,2019
0 people found
this helpful
I bought my property through Sterling Estate Agents a few years ago. I made the decision to rent out my property and I didn't hesitate to contact S.E.A to help me through this process. They were friendly, professional and offered good advice. It ...
read full review
Was this helpful? Yes

“I came to Sterling Estate Agents after a bad ......”

Share on :
Nov 15,2019
Minithumbup
Jason
Rachael
By: 'Dominic Bellman'
Nov 15,2019
0 people found
this helpful
I came to Sterling Estate Agents after a bad experience with another agency, which had failed to support me when the tenants they had supplied had become increasingly difficult to manage. The situation had become worse, when after being given notice they refused to leave ...
read full review
Was this helpful? Yes

“Excellent service from Jason O'Connell...”

Share on :
Nov 08,2019
Minithumbup
Jason
By: 'Owen Amos'
Nov 08,2019
0 people found
this helpful
Excellent service from Jason O'Connell - lovely guy, very polite and efficient, and got us a good tenant for a tricky nine month let. Highly recommended!...
read full review
Was this helpful? Yes

“Sterling were very professional, enthusiastic......”

Share on :
Jul 22,2019
Minithumbup
Ben
By: 'Jill Collinge'
Jul 22,2019
0 people found
this helpful
Sterling were very professional, enthusiastic and efficient during the time our house was being marketed. We couldn’t fault them and as an ex- agent believe me I tried!! We decided not to buy another property this week and have decided to stay at our ...
read full review
Was this helpful? Yes

“Trustworthy and helpful...”

Share on :
Jul 08,2019
Minithumbup
Jason
By: 'Lea Wills'
Jul 08,2019
0 people found
this helpful
When we lost a bid on an apartment Jason found an alternative flat and easily accommodated us with a viewing. We felt right away that we could trust him and enjoyed an easy banter because of it. He has since continued to be available for ...
read full review
Was this helpful? Yes

“Very friendly and efficient service...”

Share on :
Apr 29,2019
Minithumbup
Jason
Tara
By: 'Alexander'
Apr 29,2019
0 people found
this helpful
Both Jason and Tara made our rental process very simple and stress free. What we thought might be a drawn out process was completed with no problems whatsoever. Would recommend....
read full review
Was this helpful? Yes

“Professional and friendly...”

Share on :
Apr 01,2019
Minithumbup
Jason
By: 'JTring'
Apr 01,2019
0 people found
this helpful
Jason is both highly professional and friendly therefore making the experience a positive one. His communications skills are excellent and he makes the process feel personal....
read full review
Comment on agent fees
Fair for quality of service
Was this helpful? Yes

“Fantastic service!...”

Share on :
Mar 19,2019
Minithumbup
Jason
By: 'Dorset Sam'
Mar 19,2019
0 people found
this helpful
Jason has let our house in Tring for over two years so far. We really appreciate his professional and friendly advice. Most of all thanks to him we have had tenants the whole time.😀...
read full review
Comment on agent fees
Excellent
Was this helpful? Yes

“Super helpful...”

Share on :
Mar 19,2019
Minithumbup
Jason
Tara
By: 'James'
Mar 19,2019
0 people found
this helpful
Both Jason and Tara have been incredibly helpful in setting up a fast and smooth letting and enabling us to move in ahead of the advertised letting date due to our circumstances....
read full review
Was this helpful? Yes

“Helpful...”

Share on :
Mar 19,2019
Minithumbup
Jason
By: 'M'
Mar 19,2019
0 people found
this helpful
Jason was able to help us with questions that others couldn't answer and made the move a lot easier for our first time moving....
read full review
Was this helpful? Yes

“Excellent client management...”

Share on :
Mar 09,2019
Minithumbup
Jason
By: 'LucyT'
Mar 09,2019
0 people found
this helpful
I have been thoroughly pleased from start to finish with letting from Sterling. They have been easy to contact, fast to respond and dealt with all my queries efficiently. Being the first time i have rented a property Jason showed excellent client communication skills and ...
read full review
Comment on agent fees
The agents fees are within the bracket of what most other estate agents charge.
Was this helpful? Yes

“Tenacious and energetic approach...”

Share on :
Jan 08,2019
Minithumbup
Phil
By: 'P R Buchi'
Jan 08,2019
0 people found
this helpful
This sale took time in a difficult market, but we could not have given the job to a better agent. Phil Gormley and his colleagues at the Tring branch stuck with it and put a huge amount of time and energy into securing a buyer ...
read full review
Comment on agent fees
Very fair, and they certainly earned them.
Was this helpful? Yes

“Great service, really helpful agents....”

Share on :
Dec 04,2018
Minithumbup
Justin
By: 'Gemma and Adam'
Dec 04,2018
0 people found
this helpful
We've been with Sterling for just under a year, and they've been consistently helpful with maintenance issues and really quick to act in stressful situations. Exceeded my expectations for a lettings agency, and I would reccomend them to anyone....
read full review
Comment on agent fees
Their fee’s seem to be pretty standard, nothing out of the ordinary.
Was this helpful? Yes

“Professional Service...”

Share on :
Dec 03,2018
Minithumbup
Jason
By: 'Fabs and Tim'
Dec 03,2018
0 people found
this helpful
We have dealt with several state agents in the past and the reason why we chose to go for Sterling was Jason. He has always been very knowledgeable, patient, clear, honest and efficient with all our queries and that is what we look for on ...
read full review
Was this helpful? Yes

“Letting our property...”

Share on :
Nov 26,2018
Minithumbup
Jason
By: 'Howe'
Nov 26,2018
0 people found
this helpful
Jason has provided us with an extremely efficient and professional service which we can not fault. He has been honest and very straight forward. A refreshing experience and a pleasure to deal with. Thank you Jason....
read full review
Was this helpful? Yes

“Professional & efficient...”

Share on :
Nov 19,2018
Minithumbup
Jason
By: 'Customer'
Nov 19,2018
0 people found
this helpful
All very professional & efficient. Except for this review process that requires me to waste words because I have already my thoughts twice. All I ever require from most services, is to be as professional & efficient as Mr O'Conell was in my dealings with Sterling....
read full review
Was this helpful? Yes

“Excellent letting agents...”

Share on :
Oct 30,2018
Minithumbup
Jason
By: 'Adam'
Oct 30,2018
0 people found
this helpful
What a fantastic company, from the word go on organising a viewing to actually applying to rent a house we have revived nothing less than 1st class service. A very professional company with very high standards indeed. Would recommend!...
read full review
Comment on agent fees
Good - they are high but you can see why.
Was this helpful? Yes
Staff picture Ben
(43)
No image available Jason
(28)
No image available Sue
(21)
No image available Andrew
(18)
No image available Justin
(10)
No image available Rachael
(7)
No image available Simon
(3)
No image available Jason
(3)
No image available Carol
(2)
No image available Jason
(2)
No image available Jason
(2)
No image available Ben
(1)
No image available Steve
(1)
No image available Paula
(1)
No image available Mea
(1)
No image available Phil
(17)
No image available justin
(3)
No image available Raymond
(0)
No image available Jolanta
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Sterling Estate Agents (Herts & London), Tring HP23 4AF


As Seen On

Find the Best Agent to
Sell or Rent Your Home