I recently moved to the Hertfordshire, UK, area from the USA. My husband went through the initial process of scouting property, signing the agreements, etc. When I got to the country, I put my signature on the documents, thus making me a legal tenant as well.
When my husband first viewed the property, he brought it to their attention that the hot water tap in the bathtub had a continuous stream of water, which was causing extense limescale damage to the tub's surface. He was told a plumber would be out that week to fix the issue.
November comes and goes, I arrive, still no plumber. We made numerous phone calls to Sterling and were told that we would have to wait for the plumber to contact us as they had only one on retainer.
December comes and goes, and the leaking tap gets continously worse. We eventually got a plumber the second week of January. He informed us the entire tap will need to be replaced as the limescale damage was so bad due to how long it had gone unfixed.
Currently we have an issue with our neighbors and the stench that comes through a shared vent, which we are not permitted to cover. The agent I spoke with (Becky) was unhelpful, rude, and refused to let me finish a sentence before interrupting me with her uninformed opinion. She was hateful when I went to sign the lease. She was unhelpful throughout the plumber debacle.
The only person that was remotely helpful was a woman named Karen. I have since written a letter to the property owner informing him of the shoddy job Sterling is doing managing his property. If you pay a fee to a company, you expect a bit more help and consideration.