Me and my girlfriend had arranged a viewing with Leonard Leese in a block of flats in Elephant and Castle for 12:30. We arrived ten minutes early and so I sent James a text to let him know we were waiting for him in the lobby. 20 minutes later (10 past our agreed meeting time) there was no sign of him, and no response, so I tried calling him. After failing to get an answer again, I called the main office, who again did not respond. I continued trying to get through to either for the next 20 minutes. We eventually decided that 30 minutes was the limit to how long we were prepared to wait around, and left. A few minutes later the office called us back and asked why we were calling. I explained the situation, and the person (I didn\'t get a name) on the end of the phone said he would try calling James and other staff to find out where he was, and then call me back. We waited around for another 5 minutes, then decided to continue home, prepared to turn around again if we got a call back. We didn\'t, and haven\'t, and it\'s now been several days. We now have a new flat lined up through another company, but still feel very disappointed to have been left in the cold by Leonard Leese as a whole, not just James.
What agent could do to change your mind?
They could have arrived at the viewing, apologised, or at least gotten in contact in some way afterwards, because he will definitely have seen my texts and missed calls at some point, and has ignored them.