Key Properties
Manchester, M3
1.8/5, 11 reviews
18% recommended
0% lettings valuation accuracy
0% lettings fee satisfaction



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“Horrible, slow, unorganised and unprofessional. They have broken many promises.......”

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Jun 10,2013
Minithumbdown
By: 'Anonymous'
Jun 10,2013
1 people found
this helpful
Horrible, slow, unorganised and unprofessional. They have broken many promises.

For instance, I was reassured 3 times, twice face to face and once by email, that my contract would be extended, just to be informed by mail, that I would have to move out 2 moths before the "promised contract extension". When I called them to asked about it (4th time asking about the contract extension), they said they would "look into it" and they never called back. When I wrote a complaint email about this whole situation, then finally, they told me that they could not do anything about the contract, and they would have someone help me look for another accommodation, which of course, did not happen.

Finally, the

Nearing the day that i had to move out, I called to Key Properties asking them about the precise data and time that i had to move out, and was told that they would call back. Of course again, they did not call back, and when I came back to the apartment, all the stuff that I left, had been thrown out, including the accommodation contract. And when I called them and asked told them about their incompetency, instead of apologising, they told me to bring the keys back to their branch, refusing to send anyone to pick them up.

After I moved out, through my own fault, I forgot to cancel the standing order to key properties, and was charged a month worth of rent. I came to the branch and explained the situation, and they told me to send them an email with bank details and they would send me the money back ASAP. The following morning, I sent them an email with bank account, waiting whole day, and called to see the situation, just to be told that they haven't checked my email yet, and that the could not send it to me till the next week, because the office was closing. So much for the ASAP part.

Furthermore their promise of 24 hour maintenance helpline that is open"even on Bank Holidays, weekends and any other national holidays, including Christmas! So, you'll never be stranded with no central heating" (quoted from their webiste), is yet another promise that they break on frequent bases. The boiler at the apartment I stayed broke twice in winter. First time was on Saturday, and I called the "24hour maintenance helpline" 5 times in the morning and afternoon with no one picking the call up. Finally got a call at 8 pm, when I was away from apartment, and was told that unless I am not home at that time (not even giving me an hour to get back home), they would not come and fix it till Monday, as their excuse was, if it was a real emergency, i would have been there, ignoring the fact that i was waiting for them the whole day to pick the phone. The second time the boiler broke, I called in the morning at 8 - 9 am, requesting for someone to come in and fix the boiler again. They could not arrange to send anyone till the next day to fix it, as apparently no heating and no hot water in winter is not an emergency situation.

Finally, after I left the property, they sent me an email listing all the broken items in the property without even checking wether it was broken before I moved in. When I confronted them about it, and requested photographic evidence of broken items and pictures of property before I moved it (which even in their report it states that they would provide them), they still, after a week, haven't replied to my email yet.

All in all, I would definitively avoid this state agency. I would not wish anyone to experience the frustation I had to go through while dealing with this lot.
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Opening Hours
Address

Key Properties
227 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 876 0070

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 2 0 7 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“I finally got free of this company over six months ......”

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Apr 08,2014
Minithumbdown
By: 'Aria'
Apr 08,2014
0 people found
this helpful
I finally got free of this company over six months ago and have had time to reflect, and compare them to my current letting agent, Dandara. I have lived in the city centre for almost ten years, and Key Properties are undoubtedly the worst letting ...
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What agent could do to change your mind?
Train your staff on client interaction (on ALL levels, not just where money is involved).
Attached Filesnbsp;
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“Still a tenant waiting for my contract to end soon!! ......”

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Nov 25,2013
Minithumbdown
By: 'Tenant'
Nov 25,2013
1 people found
this helpful
Still a tenant waiting for my contract to end soon!! I have had nothing but trouble with these so called agents. First of all, you do not need a deposit insurance they try and sell it to you saying you can not move in without ...
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By: Sincere Pmx
Jun 12, 2014
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And I thought we were the only ones to think that Three keys were a vile bunch of unmitigated scoundrels! Shame on Three keys Property Management!! ...

“Avoid avoid avoid as a landlord! No issues with the ......”

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Oct 08,2013
Minithumbdown
By: 'Landlady666'
Oct 08,2013
2 people found
this helpful
Avoid avoid avoid as a landlord! No issues with the sales team - they are actually very efficient - but the lettings are an absolute nightmare. We had furniture stolen from the flat (noticed by us not the agents), tenants leaving it in a tip, ...
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“Stay away from these agents! They are the worst organisation ......”

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Aug 19,2013
Minithumbdown
By: 'cookie88'
Aug 19,2013
3 people found
this helpful
Stay away from these agents! They are the worst organisation I have ever had to deal with. Do not expect to be moving into a clean property. Do not expect to given any notification that someone will be inspecting your property as someone may just ...
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“I have my property placed with Key properties for several ......”

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Jul 23,2013
Minithumbup
By: 'Donal'
Jul 23,2013
0 people found
this helpful
I have my property placed with Key properties for several years and find them very professional. The last tenant left unexpected and they had the apartment rented again within 5 days... I highly recomend them...
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“KEY PROPERTIES are an absolute nightmare, i moved into their ......”

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Jul 12,2013
Minithumbdown
By: 'vivian'
Jul 12,2013
2 people found
this helpful
KEY PROPERTIES are an absolute nightmare, i moved into their property in sportcity manchester, they are very nice and pushy before you move in , obviously very sales driven, right after they dont care about you, the property had a broken sofa, broken door locks and ...
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What agent could do to change your mind?
nothing could change my mind, they are despicable at customer service and maintenance.
Attached Filesnbsp;
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“Horrible, slow, unorganised and unprofessional. They have broken many promises.......”

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Jun 10,2013
Minithumbdown
By: 'Anonymous'
Jun 10,2013
1 people found
this helpful
Horrible, slow, unorganised and unprofessional. They have broken many promises. For instance, I was reassured 3 times, twice face to face and once by email, that my contract would be extended, just to be informed by mail, that I would have to move out 2 moths before ...
read full review
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“Dreadful. Unhelpful when I lived there and even worse when ......”

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May 05,2013
Minithumbdown
jonathon
By: 'Lucy'
May 05,2013
0 people found
this helpful
Dreadful. Unhelpful when I lived there and even worse when I moved out. They kept £150 of the deposit for a 'deep clean' despite the fact that it was spotless. No paperwork to support this - no invoice, report of the condition, etc. When I asked ...
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What agent could do to change your mind?
Responded to my calls and emails; not tried to con me out of my deposit; treated me like a human being when I spoke to them.
Attached Filesnbsp;
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By: COOKIEU88
Jul 29, 2013
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They are trying to pull the same stunt with me at the moment!! I couldnt have left the place tidier yet they are saying they need to arrange for a deep clean! absolute nightmare. what was the outcome of your dispute? did you manage to get things sorted? ...

“With a full time day job, managing my six rental ......”

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Apr 08,2013
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By: 'Sarah'
Apr 08,2013
0 people found
this helpful
With a full time day job, managing my six rental properties was becoming really stressful. It was a big decision to go for a full property management package, but thanks to Key Properties I haven't looked back. I'd recommend Key time and time again. The ...
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By: Landlord
Apr 16, 2013
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I would agree with JS. Certainly not our experience... ...

“As landlords of a property where Key Properties were acting ......”

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Oct 09,2012
Minithumbdown
By: 'LandlordsBeware'
Oct 09,2012
3 people found
this helpful
As landlords of a property where Key Properties were acting as our Managing Agents, we are convinced that they grossly misrepresented their function in their dealings with us ¢â‚¬â€œ our understanding is that their function involves being there as our representative with the tenants, and to ...
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By: holaloa
Oct 27, 2012
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Rubbish, Rubbish Rubbish, think this sums Keys Properties up!!!!!!!!!!! Oh yes the staff also have bad maners!!!!!!!!!!!!!! ...

“KEY PROPERTIES ARE THE COWBOYS OF THE LETTING AGENCY WORLD!!! ......”

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Sep 14,2012
Minithumbdown
By: 'Concideringgoingtothepapers'
Sep 14,2012
1 people found
this helpful
KEY PROPERTIES ARE THE COWBOYS OF THE LETTING AGENCY WORLD!!! STAY AWAY!!! Myself and my partner moved to this area for work and had never lived here or rented before, so we looked around at a variet of agents until we came across a few ...
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What agent could do to change your mind?
The things Key Propertiea could do better is basically the complete and utter opposite to everything they have done. Could save themselves time and reputation by just handing problems with professionalism and with some compassion and understanding. Need a better complaints handling process and defo a better Manger- attitude stinks and would be sacked or diaciplined if he worked for most other companies.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Key Properties, Manchester M3 4EN



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