I acted as guarantor for my daughter when she rented the above property as she was in receipt of housing benefit. Before signing the rental agreement, Mr Candy promised that the house would be cleaned, a secure stair-rail installed, as the staircase was open to the room below on one side, extremely dangerous especially as my daughter has 3 young children. He also assured us that an electric shower would be installed.
When she moved in a couple of weeks later, the house was in a filthy condition and neither stair-rail nor shower were installed. It took two months of persistent chasing to get the stair-rail put in, two years later there was still no shower.
The day the first rental payment became due, money had not been received from the Council, so no payment could be made. Unfortunately this often happens with a new tenancy, a fact of which the agents must have been aware. Mr Candy immediately telephoned me and threatened to take me to Court and to ensure that my credit rating was destroyed if I did not immediately pay the rent. A couple of days later he rang again and was very aggressive, again threatening to cause me a lot of trouble if I did not immediately pay up. I spoke to the Housing Department and they assured me that he was acting unreasonably and could not legally take action against me at that point.
I sent a detailed e-mail to Mr Candy but when he phoned and threatened me again, he said that he would not put anything in writing. He kept phoning me until I threatened to report him to the Police for harrassment.
My daughter completely redecorated the house, again pictures available, and made it a very attractive home. Recently the owner sold the property so my daughter had to move out. Now Mr Candy is refusing to release the deposit and is demanding a further £200 plus because of the "poor state of the property". Yet the owner stated that my daughter\'s care of the house had increased its value! I have photos of the house at the beginning and end of the tenancy which I am happy for anyone to see.
If you are in any doubt, ask other letting agents in the town for their opinion of this man, I did and it was very interesting to hear their views.
Mr Candy is completely untrustworthy, dishonest and nasty. He caused both my daughter and me a great deal of distress making threats which he knew were unreasonable and unenforceable. Nobody should rent property from him if they want to feel safe in their home.