We moved into a property rented through lettings r us, we moved in on the understanding work was going to be done on the property, 8 months later we were still waiting for a kitchen with a leaky sink and broken tiles, new door, non leaking bathroom! We complained about rotting floorboards they were never fixed we had to keep stepping over them! He was two hours late letting us in when we moved in, the removal men were not impressed. We were two hours late and paying the rent and he tried to evict us (i do have evidence of this), the house we moved into was stinking and filthy down to cat excrement behind heaters. When we moved house the house was in better repair than when we moved in! It came to light that our deposit had never been lodged in a protected account.