I have been a tenant of them for around 18months. I have had nothing but problems and am luckily able to move out in the next few weeks.
My boiler has broken twice in a matter of months, I was left not being able to shut my back door properly for nearly 3 weeks (and I do mean shut, not lock), phoning daily to report this. Only to be told by the "Senior Adminstrator" ( a 20 year old, young lady who seems to have no customer service skills and very few manners) that I had never reported it! She also added that if someone was to come into my property and take my belongings due to this, I would have to claim on my house insurance, she was unaware that this would be void in these circumstances. The smoke alarms are not the ones which are legally required, and the glass in the internal doors do not have the safety glass that is legally required. There was a gas safety check done when I first moved in, but has not been done since, and should be done every 12 months.
When I moved in the back yard and shed was full of rubbish which they told me they would remove, I got so sick of asking I paid for it to be removed myself in the end.
I was left with no electricity, after they assured me that an electrician would call me and arrange a time, but it would be after office hours, basically I could have been left with no electricity over night. Sure enough no electrician called or attended and I had to deal with the matter myself, by asking united utilities to attend, which as a tenant I should not have to do.
I advised them that I was going to take legal advice, only to be shocked by the "Senior Adminstrator," starting to shout at me and telling me she would not be sworn at. The word I used that apparently is a swear word is "adult".
I am now dreading the bill my guarantor will receive after I leave, I have not damaged the property in anyway, I am not in arrears so there should not be one. I would rather go to court and pay solicitors bills than pay them, thats what I intend to do.
I have asked on numerous occasions for a record of all payments I have made, and have been paid for me via housing benefit, this request is always ignored,
These people pray on low income families, allowing them to live in unsafe houses, and charging well over the odds when these families have no other choice available to them at the time. They keep their overheads low by employing people who seem to have no life, work or customer service experience judging by the way they speak to people.
I am so relieved that I am able to move house, and can't wait to see the back of Tame Estates and hope that anyone looking to rent from them will see these reviews and find a fairer landlord and safer house.