Jun 07,2013
By: 'Mrs K'
Jun 07,2013
3 people found
this helpful
I arranged a viewing of a property with a member of staff from the letting team. I waited outside the property for 30 minutes but no agent came. They had obviously forgotten the appointment. I then phoned the office, which was by now closed for the day, and left an answerphone message asking someone to call me back. It\'s now 6 days later and I haven\'t had anyone return my phone call to apologise, or even explain what happened.

As a prospective letting customer I would assume they would be trying to get the property rented asap, and I was very interested in the property. I even emailed to again try to get a response, to see if the agent just forgot the meeting, bit again nobody has got back to me.

Terrible service, such a shame.
What agent could do to change your mind?
They could have turned up to the appointment, or called me back, or emailed me back.
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Was this helpful? Yes
By: oknightandrenie
Nov 20, 2013
Dear Mrs K. I'm so sorry to hear about the problems you describe in your email. Perhaps you could email me directly with some more details so I can look into the matter further? oliver@knightandrennie.com

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