“Stay far away from You-Rent.The administrative errors than accompanied ......”
1 Star Review
Jun 05,2013
By:
'Avoid'
Jun 05,2013
Branch: Reading, Lismore House28B Wilton Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RG30
Branch: Reading, Lismore House28B Wilton Road
Lettings (as a Tenant)
Postcode: RG30
8
people found
this helpful
Stay far away from You-Rent.
The administrative errors than accompanied our renting process were astounding. Most glaringly, we were provided with the incorrect address for our apartment, which we were never notified about, and left to notice the subtle change in email subject that indicated the address change. When we brought this to their attention, Anne-Marie refused to accept responsibility for the mistake, instead pinning it on us for not noticing the change of email subject.
Additionally, we dealt with emails being sent to the wrong address, forms not being attached to emails, and the most privacy-invading, draconian referencing procedures we have ever witnessed, which required itemised copies of our past 3 months' bank statements, and 3 months of payslips.
Any issue we brought up with them was met with steadfast denial at any wrongdoing on their part, and complete unwillingness to make amends. Our experience with You-Rent has been incredibly frustrating, and we wish we had read the other reviews on this site before pursuing a rental with them. Don't make the same mistake we made.
8
people found
this helpful
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I do appreciate maybe you have 'done things differently' in the past, as you kept reminding us all the way through the process but we have requirements that need to be meet. I can say that without doubt you have been the most difficult tenants we have ever dealt with. All the way through your application process we have bent over back wards to accommodate you. Even down to your signing the contract.
Once again I would stress that you provide us with the wrong email address to begin with. Our initial email to you did contain the correct details. As I've already said one email contained the incorrect address whilst all the other had the correct address.
Again I would confirm that you were given a property sheet at the property with the correct address along with a detailed list of our requirements with regards to bank statements. So we not only confirmed both the address and our requirements verbally but also in writing. In fact the application form you signed clearly states our requirements.