Andrew Louis are by far the worst letting agents I have ever come across. They located new tenants for my property, it then took them at least 3 months to get the new tenants to sign the required agreements and pay any deposit or rent. They then could not decide when the actual tenancy was to start. They failed to do anything to sort this and wasted hours of my life whilst I had to chase various members of staff. They also did not understand the difference between a section 8 of the housing act and a notice to quit. I had to chase them via the telephone all the time and never once got a satisfactory response. The service then failed for both me and the tenants. I would highly recommend you never use this agency. Andrew Louis have potentially cost me over a thousand pounds and now they have just advised that I have to pay a ceased tenancy fee of £295 despite the fact the tenancy ended on the correct specified date. Being ripped-off is one thing, but being ripped-off by idiots is really annoying.