Foxtons
Notting Hill, London, W11
3.3/5, 43 reviews
57% recommended
100% sales valuation accuracy
100% sales fee satisfaction

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2019 Estate & Letting Agent Awards


“I used Foxtons to let my property in Notting Hill, ......”

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Jan 27,2008
Minithumbdown
By: 'Property Guru'
Jan 27,2008
4 people found
this helpful
I used Foxtons to let my property in Notting Hill, and although they managed to secure a tenant, I found their attitude, fee scale and general service level to be rubbish!!

I remember speaking to my 'lettings agent' - some blonde bimbo, who didnt know how to operate a calculator (!) - and furiously telling her that it was criminal that Foxtons wanted to charge me
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Opening Hours
Address

Foxtons
90 Notting Hill Gate
Notting Hill,London
Greater London
W11 3HP
020 7616 7000

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £1,275,000 £1,630,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 3 14 13 8 1 1 0 0 1
Areas covered
  • W11
  • W2
  • W8
  • W10
  • W11
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TDS
Latest Properties

No Properties

“Beware if you are an international client. Th......”

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Aug 22,2019
Minithumbdown
By: 'Ellie N'
Aug 22,2019
1 people found
this helpful
Beware if you are an international client. This company has one bottom line: to make money. They do not value relationship or client needs. Any advantage they can take, they will. Greedy and only working for commission (especially Danielle Edwards), beware....especially if you are ...
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“Full disclosure - I did not rent a flat with ......”

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Aug 22,2019
Minithumbdown
By: 'Max Yuzhnyy'
Aug 22,2019
0 people found
this helpful
Full disclosure - I did not rent a flat with them because the experience was horrible from the first phone call. I was assigned to Ata Hassan-Pour-Shater and, after bombarding me with questions for 20 minutes, he then told me that my requests were unreasonable and ...
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“If you can avoid dealing with Foxton you should. Yes ......”

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Dec 29,2017
Minithumbdown
By: 'Quan'
Dec 29,2017
4 people found
this helpful
If you can avoid dealing with Foxton you should. Yes they tend to have very good properties, and that's why we were their customer for the last three years having leased a great flat listed under Foxton back in 2014. But if you are choosing between ...
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Comment on agent fees
Unreasonable fees which are the highest of any agency we have come across in London. Then there is the high renewal fee. We had to pay Foxton about 100 pounds per renewal for their zero value add. They take zero responsibility for flat issues, not even able to provide advice when our hearing broke in winter. Basically they only show up to make a sale and collect payment.
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“My family have been using Foxtons for years and this ......”

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Jan 27,2017
Minithumbdown
By: 'Barra'
Jan 27,2017
1 people found
this helpful
My family have been using Foxtons for years and this time I did a MANAGED short let, mind you it is winter in London and it's been quite cold. My heating isn't working and to reset it has been an issue. I informed Foxtons of ...
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“We were very unhappy with Foxtons. 1. We moved in the ......”

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Jan 12,2017
Minithumbdown
By: 'Jana'
Jan 12,2017
3 people found
this helpful
We were very unhappy with Foxtons. 1. We moved in the flat and it was not cleaned at all. Because they had failed to book cleaners. We had already unpacked and cleaned most of it ourselves when cleaners came to swipe half the floors and brush ...
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Comment on agent fees
Too expensive. You pay and you do not get anything in return.
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“Hopeless, totally hopeless. Only interested in closing the deal and ......”

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Oct 13,2016
Minithumbdown
By: 'dontchoosefoxtons'
Oct 13,2016
1 people found
this helpful
Hopeless, totally hopeless. Only interested in closing the deal and becomes unreachable after. When I decide to end the lease, their agents come barging into the home for viewing with prospective tenants just days after WITHOUT bothering to inform. After lease ends and they have ...
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“We will never use Foxton's again and advise everyone we ......”

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Nov 01,2015
Minithumbdown
By: 'Sousa sisters'
Nov 01,2015
2 people found
this helpful
We will never use Foxton's again and advise everyone we know against using Foxtons. The flat hunt did not go wrong however they pressure you into a rushed decision and promise a million things that will not happen once the contract is signed. If it ...
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What agent could do to change your mind?
Fees are stupidly high and even to leave they charge you to provide a reference to the following landlord/agent.
Attached Filesnbsp;
Comment on agent fees
Fees are stupidly high and even to leave they charge you to provide a reference to the following landlord/agent.
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“Ive dealt with many agents throughout London over the last ......”

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Oct 07,2015
Minithumbup
By: 'Kaveh'
Oct 07,2015
0 people found
this helpful
Ive dealt with many agents throughout London over the last decade in buying, selling and renting (both as a landlord and tenant). There is a reason why Foxtons is the market leader and its because they are the best in the business. Thomas was outstanding. ...
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“We visited Foxton's offices in Notting Hill in December 2014, knowing ......”

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Aug 05,2015
Minithumbup
By: 'Kit Bakke and Peter Russo'
Aug 05,2015
0 people found
this helpful
We visited Foxton's offices in Notting Hill in December 2014, knowing we would be renting a flat in London the following winter (2015-2016). We also visited several other short let options. Everyone told us not to try to look for anything until just a few months ...
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“David Roberts managed a very difficult sale brilliantly. If it ......”

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May 14,2015
Minithumbup
By: 'Penny'
May 14,2015
0 people found
this helpful
David Roberts managed a very difficult sale brilliantly. If it wasn't for his character, skill and hard work this sale would never have happened due to the very diverse nature, conflicting interests and strong characters of all parties involved who up to the last minute ...
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“Jose answered all our questions by phone or mail at ......”

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Apr 14,2015
Minithumbup
By: 'Robert'
Apr 14,2015
0 people found
this helpful
Jose answered all our questions by phone or mail at short notice, he was very helpful, friendly and supportive. We would definintely recommend him....
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Comment on agent fees
Quite high fees for starting a tenancy.
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“Jose was an absolute godsend In helping us find our ......”

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Apr 08,2015
Minithumbup
By: 'lollipop85'
Apr 08,2015
0 people found
this helpful
Jose was an absolute godsend In helping us find our let. Very hard working and knowledgeable. We are extremely pleased with our new home! Thank you Jose! Will highly recommend him to anyone we know looking for a let....
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“I just wanted to say that my experience with Foxtons ......”

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Apr 08,2015
Minithumbup
By: 'Molly'
Apr 08,2015
0 people found
this helpful
I just wanted to say that my experience with Foxtons was great. I had a difficult time at the start with the loss of two flats in Notting Hill, but Jose never gave up and he found me the most beautiful flat in Holland Park, ...
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“I would recommend Jose Bailao of Foxtons for his exceptional ......”

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Dec 31,2014
Minithumbup
By: 'Pashley'
Dec 31,2014
0 people found
this helpful
I would recommend Jose Bailao of Foxtons for his exceptional customer service. He was a great help in assisting us move into Central London. He spent over 2 hours running us around in his car on a Sunday showing us the area and being creative with ...
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“Jose Bailao quickly identified the type of flat that we ......”

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Dec 05,2014
Minithumbup
By: 'P. Bueno'
Dec 05,2014
0 people found
this helpful
Jose Bailao quickly identified the type of flat that we were looking for and also took into consideration our budgeting requirements. We felt like we had all his time and when we requested to see a property after hours, he did not hesitate to stay ...
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“Jose Bailao helped me find my current home, which I ......”

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Nov 06,2014
Minithumbup
By: 'Karina'
Nov 06,2014
0 people found
this helpful
Jose Bailao helped me find my current home, which I enjoy a lot. He made me acknowledged quickly with the area and gave a few useful advices. Was also patient and consistent with the search. We managed to find a perfect apartment within my budget. ...
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“I had a great experience with Jose, my best agent ......”

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Oct 27,2014
Minithumbup
By: 'Nina L.'
Oct 27,2014
0 people found
this helpful
I had a great experience with Jose, my best agent experience by far. He was incredibly helpful from the start giving me advise on how to best structure my referencing and search. He had three matching properties to show me, but I only got to ...
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“Twice in a row this agent from Foxtons has entered ......”

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Oct 06,2014
Minithumbdown
By: 'TiredofFoxtons'
Oct 06,2014
2 people found
this helpful
Twice in a row this agent from Foxtons has entered into my flat without my prior consent or discussing with me if it's convenient. They have reminded me more than I care to remember, on several occasions, that if they give a minimum of 24 hours ...
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What agent could do to change your mind?
Change their practice.
Attached Filesnbsp;
Comment on agent fees
I paid almost 500 pounds for a 1 minute viewing, and 10 minutes of signing the lease agreement.
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“Jose Balaio recently helped us find an apartment for my ......”

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Sep 20,2014
Minithumbup
By: 'Sheila Nemazee'
Sep 20,2014
0 people found
this helpful
Jose Balaio recently helped us find an apartment for my daughter. We had a wonderful experience with him. If it wasn't for Jose we would have not continued with Foxtons. He was diligent, concerned, and personable. He is a real asset to Foxtons and I ...
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“Even thought I have seen all the negative reviews and ......”

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Sep 16,2014
Minithumbdown
By: 'Maria'
Sep 16,2014
2 people found
this helpful
Even thought I have seen all the negative reviews and was aware that I will be getting an overpriced flat and paying extras just because it is a very big and well known agency I have decided to take my chances as I thought that ...
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What agent could do to change your mind?
Train your staff properly, do not lie to your clients, stop overpricing your properties.
Attached Filesnbsp;
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“I can only think that these positive reviews are written ......”

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Apr 29,2014
Minithumbdown
By: 'Ricky'
Apr 29,2014
4 people found
this helpful
I can only think that these positive reviews are written by Foxtons as I have had dealings with them more than once and I find them underhanded (writing energy suppliers into the contract - Spark - without the landlords or my consent), rude (they only ...
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“We had a great experience with Foxton's. We found them ......”

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Feb 07,2014
Minithumbup
By: 'Jim'
Feb 07,2014
1 people found
this helpful
We had a great experience with Foxton's. We found them to be professional and sharp in all respects. Stuart Bennett is the manager and I can see he marshals his troops very effectively. We had our flat valued by four agencies including Stuart at Foxtons. ...
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“I used this agency for my current flat. Although I ......”

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Dec 17,2013
Minithumbdown
By: 'Linda'
Dec 17,2013
3 people found
this helpful
I used this agency for my current flat. Although I was reluctant to work with them, as they didn't really listen to my needs, I let their letting agent, Davis Martens; convince me to show me some properties. As expected, he showed me properties I ...
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What agent could do to change your mind?
Acknowledge problems and try to find a solution with the landlord, and compensate me for the two months I've been paying full rent while I can't use the flat to 100% satisfaction according to the rental agreement, and living in a condition for two months which is not safe.
Attached Filesnbsp;
Attachments

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“My partner and I rented a property in Chiswick through ......”

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Aug 19,2013
Minithumbup
By: 'S A'
Aug 19,2013
0 people found
this helpful
My partner and I rented a property in Chiswick through Foxtons for two years and were happy with their service. Having relocated to London again, we've been working with Nick at Foxtons Notting Hill. Nick is lovely to deal with and is genuinely interested in ...
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“I initially dealt with Oliver who trumped 2 other agents in ......”

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Jun 26,2013
Minithumbup
By: 'Dan Smith'
Jun 26,2013
0 people found
this helpful
I initially dealt with Oliver who trumped 2 other agents in his estimation of what I might get for my flat by a considerable margin. I did not think he could do it (he did), but he seemed like a pretty slick guy (in a good ...
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“Was some time ago now, however still have a bad ......”

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Apr 25,2013
Minithumbdown
By: 'W2 Landlord'
Apr 25,2013
7 people found
this helpful
Was some time ago now, however still have a bad taste in my mouth and only just seen this site when instructing a new agent. I was at best misinformed of when I would be free to review the rental of my property. Ended up ...
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What agent could do to change your mind?
Clearer terms, more attention to the after-sales process
Attached Filesnbsp;
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“I was amazingly impressed with the service David Roberts and ......”

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Feb 23,2013
Minithumbup
By: 'GPS'
Feb 23,2013
1 people found
this helpful
I was amazingly impressed with the service David Roberts and in particular Rebecca Smyth of Foxtons Notting Hill provided me in selling my flat. I received a prospective sale price over the asking price at a very late stage in my process. Due to this ...
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“I was really surprised at how genuine David and Rebecca ......”

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Feb 01,2013
Minithumbup
By: 'Amanda'
Feb 01,2013
0 people found
this helpful
I was really surprised at how genuine David and Rebecca were, I trusted and valued there advise. They worked so hard for us and always seemed completely on top of the situation. I am SO grateful for the result they got us....
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“I was thoroughlty impressed with the very high standard of ......”

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Jan 27,2013
Minithumbup
By: 'Rick Schultz'
Jan 27,2013
0 people found
this helpful
I was thoroughlty impressed with the very high standard of customer service I received from Rebecca Lenton at Foxtons. I first contacted her very late on a Saturday (around 16:00) for a property that i saw just around the corner from where I lived. I begged ...
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“I would like to thank Foxtons for excellent service throughout ......”

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Jan 27,2013
Minithumbup
By: 'Sally Nelson'
Jan 27,2013
0 people found
this helpful
I would like to thank Foxtons for excellent service throughout the letting period - I shall definitely use you again if I wish to sell or let my property in the future....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 12:02 PM 30/08/2017 by Daisy Mason

Awards won by Foxtons, London W11 3HP


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