Donna\'s assistant called me 30 minutes before my booked valuation to say that she was doubled booked and wouldn\'t be coming. During this time she clarified my details. At this time she said she new the properties on the street and gave a description that did not match. She went on to say that she valued the property 9 years ago and that it was worth £40,000 less than what we wanted to list it at. The property is newly refurbished and 2 months after this conversation we sold the property with a different company just under our original asking price. Reeds Rains doesn\'t have a clue and doesn\'t want your business.