Accomod8 are by far, the most difficult company to deal with. In summer our fire alarm broke and kept going off, when we had to break the safety glass in order to stop the alarm we were charged £30 for it! Despite it being a electrical issue. We had a rat infestation which was due to accomod8 not completing structural work on the outside of the house, which allowed rats in. One tenants bed was damaged PRIOR to moving in, which was identified to us, yet one we left, an £80 bill for a damaged bed was given to us. We questioned this charge and were told "the bed had been used excessively during the year causing more unnecessary and unrepairable damage". Similar situations occurred with the fridge (broken shelves), freezer (broken draws) etc. We left the house in a very very good condition when the contract ended, yet, despite this we were each charged £150 for damages- if there were any ACTUAL damages they wouldn\'t have had the money to repair them! When we complained, they dragged the case on for more than 2 months- beyond the time period which letting agency standards can intervene- again, without telling us. We couldn\'t be updated on the situation because "so many others had also complained". They take advantage of students and basically steal your money. If you are currently a tenant of accomod8\'s- my advice is to get it professionally cleaned yourselves before moving out and get proof of this. Look through the original manifesto they gave out citing damages- make sure there is nothing more. All it takes is a small mark on a wall and they need £500 to repair it. MOST IMPORTANTLY make sure YOU are there when they do the post tenancy check. Refuse to return keys until they carry out this check in your presence. And if they charge you unnecessarily, do not go to accomod8, immediately start a case with the tenancy protection scheme.
What agent could do to change your mind?
Could have been nicer people to deal with. It was very much so a \"me- cat, you- mouse\" set up. Absolutely no tact, never did they leave the house and we say \"that was nice of them\" or anything complimentary. Best complaint of theirs \"your skirting boards are too dusty\". In a student house. Logic defeats the employees of accomod8 and no common sense or helpfulness is used by them. A really awful company. An entire upheaval of the staff and policy change is needed to even tempt me to even think of accomod8 again.