City Lettings Nottingham
Nottingham, NG7
3.5/5, 46 reviews
61% recommended
88% lettings valuation accuracy
82% lettings fee satisfaction

“Do not rent a house with this agent. They will ......”

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Jul 19,2010
Minithumbdown
By: 'Zolo'
Jul 19,2010
2 people found
this helpful
Do not rent a house with this agent. They will promise to fix problems and make improvements. But as soon as you have signed and paid they will ignore your requests and demands for them to full fill their promises. They had the cheek to charge me at the end of my contract for issues that they had promised to sort out before I moved in. They are disorganized and unprofessional, it took two hours just to pick up my key when i moved after they lost both my contract and the flats keys.

They provided me with a dirty flat with a half finished kitchen full of building rubbish. Their definition of furnished is a bed, a sofa and a set of drawers. Do not rent from or through this company.
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Opening Hours
Address

City Lettings Nottingham
154 Derby Road
Nottingham
Nottinghamshire
NG7 1LR
0115 9502172

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 88% 82% £395 £750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 3 17 13 0 0 0 0 3 2
Areas covered
  • NG11
  • NG1
  • NG12
  • NG2
  • NG3
  • NG4
  • NG5
  • NG6
  • NG7
  • NG8
  • NG9
  • LE13
  • NG10
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
UKALA DPS
Latest Properties

No Properties

“The people who work there are clueless. They mess students ......”

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Oct 18,2020
Minithumbdown
By: 'Liv Pointer'
Oct 18,2020
0 people found
this helpful
The people who work there are clueless. They mess students about so much and they charged us £450 this year for the deposit even though our landlord said that we should only be paying £250. They also told us during the house viewing that the deposit was ...
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“24 Hours from listing to letting...”

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Apr 21,2020
Minithumbup
By: 'Jonathan Mussen'
Apr 21,2020
0 people found
this helpful
As a landlord who's property had become vacant during the pandemic I feared it being empty for the foreseeable. Not with City Lettings, they let the property in 24 hours to a key worker. Communication, service and turnaround was a five start experience. I can't thank ...
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“Fair letting agents....”

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May 28,2019
Minithumbup
Matt
By: 'Sabahat'
May 28,2019
0 people found
this helpful
Clear communication. No delay in the deadlines. Quick to respond to emails. Fair practices. (My profile: 4 properties rented within last 5 years)...
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Comment on agent fees
Fair
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“Fantastic agents...”

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May 13,2019
Minithumbup
Andrew
Matt
By: 'Tan & mick'
May 13,2019
1 people found
this helpful
Hi i would recommend Andrew and matt from city lettings nottingham Fantastic agents very professional and very helpful with any issue ive had however big or small from a dripping tap to the removal of garden waste not many agents are as keen to help ...
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Comment on agent fees
Excellent prices on the fees Deposit And rent to be fare
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“Brilliant!!!!...”

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Apr 24,2019
Minithumbup
Matt
By: 'Nick and Maria'
Apr 24,2019
0 people found
this helpful
An alround great experience. Needed property on short notice and helped in all aspects with any problems quickly solved. Kept informed of any issues.Made the let 100% less stressful....
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“Thank you...”

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Apr 01,2019
Minithumbup
Thomas
Emma
By: 'Nilton Ribeiro'
Apr 01,2019
0 people found
this helpful
Great, quick service. We needed to move quickly due to starting a new job role & we viewed a flat on a Monday & we were able to be referenced, sign contracts & moved in on the Friday. The flat was spotlessly presented & we hope to be here ...
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Comment on agent fees
The fees were properly explained and I knew what I was paying for. Fare pricing I can say.
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“Kind and Great service...”

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Apr 01,2019
Minithumbup
Thomas
By: 'Kind and great service'
Apr 01,2019
0 people found
this helpful
Thanks Tom for helping us to rent our flat! This agency through Tom and others from the staff kindly showed me the flat, me and my husband loved it and within just a few days we moved in. Great service!...
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Comment on agent fees
Normal fees and broken down to what they were for.
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“Good experience...”

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Mar 20,2019
Minithumbup
Thomas
By: 'Luiz Henrique'
Mar 20,2019
0 people found
this helpful
When being from outside of the UK dealing with agents can be tricky however Tom answered all of our questions & helped explain all procedures promptly making it as stress free as possible.rnrnVery friendly & quick to respond, I would highly recommend them. We are very ...
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Comment on agent fees
Good
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“Would use again...”

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Feb 21,2019
Minithumbup
Matt
By: 'Aaron'
Feb 21,2019
0 people found
this helpful
Was let down last minute by another company and they helped me find somewhere within the week. Always called me back and made everything really straight forward....
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Comment on agent fees
Good
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By: Tom
Feb 21, 2019
View all comments (1)
Hi Aaron & Emma, thank you for you 5 star review. We are pleased you are happy with our service & your new home, kind regards Tom & the team. ...

“Very friendly service. And helps alot in emergencies....”

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Jan 24,2019
Minithumbup
Thomas
By: 'Santukta'
Jan 24,2019
0 people found
this helpful
Very friendly service. And helps alot in emergencies....
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Comment on agent fees
Good
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By: City Lettings
Jan 25, 2019
View all comments (1)
Thank you for the great review. If you can you please amend the rating to a 5 star that would be much appreciated. ...

“Excellent...”

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Dec 12,2018
Minithumbup
By: 'Justine'
Dec 12,2018
0 people found
this helpful
Viewed a house on Thursday and was in by the following Wednesday, very quick and efficient. Fees aren't too bad and staff are very friendly....
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Comment on agent fees
Good
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“A* service...”

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Aug 06,2018
Minithumbup
Alex
By: 'Hubert Cumberdale'
Aug 06,2018
0 people found
this helpful
A total pleasure from beginning to end. Alex was great with dealing with all my requests he went above & beyond on more than one occasion...
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Comment on agent fees
Good
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“Would not recommend...”

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Jul 05,2018
Minithumbdown
By: 'N/a'
Jul 05,2018
1 people found
this helpful
Difficult to deal with. If you ever need to call the office you get passed around and no one is able to help you, always get told you will be called back and never do....
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Comment on agent fees
Bad
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“I would like to say a huge Thank You to ......”

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Dec 20,2017
Minithumbup
By: 'Anika'
Dec 20,2017
0 people found
this helpful
I would like to say a huge Thank You to Jade Grewal for organising the donation of presents for Christmas this year. BIG thank you to all the staff at City Lettings there are some wonderful gifts, thoughtful ideas and this will bring a lot ...
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“Excellent service. They helped me out to find what I ......”

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Sep 22,2017
Minithumbup
By: 'LP'
Sep 22,2017
0 people found
this helpful
Excellent service. They helped me out to find what I was looking for. Time was of the essence and they made sure I could move in when I had to. Totally recommended....
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Comment on agent fees
A bit too much. But it was worth it.
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“Quick to take money, little care over contracts and slow ......”

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Aug 21,2017
Minithumbdown
Thomas
By: 'E'
Aug 21,2017
0 people found
this helpful
Quick to take money, little care over contracts and slow to give deposits back. Starting off was fine. They were fast enough taking money off us but that's where it stops. When the landlord was breaking terms I emailed with details about the problems listing ...
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“Jade has provided us with an exceptionally fast and efficient ......”

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Aug 14,2017
Minithumbup
By: 'Kate Lovett'
Aug 14,2017
0 people found
this helpful
Jade has provided us with an exceptionally fast and efficient service, without compromising on being friendly and happy to help. I have received fast and clear communication from start to finish and a really professional service. Thank you - really impressed....
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“There was some confusion with the tenancy agreement for our ......”

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Aug 09,2017
Minithumbup
By: 'Tenant's Mum'
Aug 09,2017
0 people found
this helpful
There was some confusion with the tenancy agreement for our son and his flatmates (students). Jade was absolutely amazing, she got to the heart of the problem (and it was a tricky one) and sorted it out for us. I know it would have taken ...
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“Very helpful and friendly staff and they respond quickly to ......”

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Aug 01,2017
Minithumbup
By: 'Sophie'
Aug 01,2017
0 people found
this helpful
Very helpful and friendly staff and they respond quickly to emails. The process of renting was pretty straightforward. Maintenance responded quickly. Overall satisfied with the service...
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Comment on agent fees
Good
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“First, I'd like to thank Jade for keeping in touch ......”

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Jun 09,2017
Minithumbup
By: 'Catlene Harrison'
Jun 09,2017
0 people found
this helpful
First, I'd like to thank Jade for keeping in touch and finding me a place in a few days. I give them 5 stars for replying my emails within minutes. They made renting a house very simple and easy. Their office was easy to find. They ...
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Comment on agent fees
The agent fees worth the work. Like I said they were quick to respond to all my messages.
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“Truly dreadful.Perhaps the most inept, dishonest and dishonoroble 'organisation' ......”

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Jan 26,2017
Minithumbdown
By: 'Marc Spector'
Jan 26,2017
1 people found
this helpful
Truly dreadful. Perhaps the most inept, dishonest and dishonoroble 'organisation' I've ever come across. Multiple failings at all levels. On more than one occasion staff from the agency allowed themselves into our home without consent or prior warning. When we initially moved in, the flat ...
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Comment on agent fees
Excessively high
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By: Thomas
Jan 26, 2017
View all comments (1)
Hi Marc I'm sorry to hear you feel you have not had the best experience. We continue to attempt to improve our services and have taken on your input. Unfortunately we can not find your details on our past tenants list so are finding it somewhat hard to designate the actual property. Please feel free to call me on 0115 9502172 to discuss the extent of your grievances so we can shed more light on it and hopefully avoid any similar issues in future. I do however, take exception and be ...

“I was extremely impressed with the swift efficient service we ......”

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Nov 29,2016
Minithumbup
By: 'Peggy'
Nov 29,2016
0 people found
this helpful
I was extremely impressed with the swift efficient service we received. Jade really looked after us and managed to organise obtaining our rental property in under a week. Thank you so much....
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Comment on agent fees
Very reasonable
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“i would recommend city lettings as they have quickly tenanted ......”

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Nov 28,2016
Minithumbup
Thomas
Thomas
By: 'derrick butler'
Nov 28,2016
0 people found
this helpful
i would recommend city lettings as they have quickly tenanted both of my property's within 1 week and offer a great management service...
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Comment on agent fees
excellent service all round
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“Tom is a genuine professional. On the occasions we have ......”

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Apr 22,2016
Minithumbup
Thomas
By: 'Colin'
Apr 22,2016
0 people found
this helpful
Tom is a genuine professional. On the occasions we have worked together the process has been an enjoyable and he has gone out of his way to help. I look forward to doing more work together for years to come. Thanks Tom, keep up the ...
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“Good service and good guys. Easy to deal with. Happy ......”

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Nov 16,2015
Minithumbup
By: 'Tlr77'
Nov 16,2015
0 people found
this helpful
Good service and good guys. Easy to deal with. Happy customer! The process was efficient from start to finish. Thanks!...
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“Property was let within 24 hours of me giving city lettings ......”

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Nov 16,2015
Minithumbup
By: 'A Morris'
Nov 16,2015
0 people found
this helpful
Property was let within 24 hours of me giving city lettings the instruction to let, I couldn't believe it. Whole service was excellent and the tenant is more than happy, city lettings also manage my property, had one issue to sort and it was sorted within 48 ...
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“Its been a great year with City Lettings. I am ......”

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Nov 13,2015
Minithumbup
By: 'salman'
Nov 13,2015
0 people found
this helpful
Its been a great year with City Lettings. I am impressed with your professional approach. I never had any problems and all the issues gets fixed instantly. Very helpful and reliable people to deal with. Recommended with 5 stars....
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“I always use City Lettings for finding us our new ......”

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Nov 05,2015
Minithumbup
Thomas
Andrew
By: 'Simon Moor.'
Nov 05,2015
0 people found
this helpful
I always use City Lettings for finding us our new tenants. It is most important to us that we have the right sort of professional tenants for our properties and City Lettings have always provided us with that service. We have never had a problem ...
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“I have been with City Lettings UK Ltd for eight ......”

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Nov 05,2015
Minithumbdown
Thomas
By: 'Gerry'
Nov 05,2015
0 people found
this helpful
I have been with City Lettings UK Ltd for eight years so I think this should speak for itself. I have always found them professional and reliable as well as being fully flexible if appointments are scheduled. They have always treated me with respect and ...
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What agent could do to change your mind?
The fees I paid where slightly less than market values.
Attached Filesnbsp;
Comment on agent fees
The fees I paid where slightly less than market values.
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“I have dealt with City Lettings for over 8 year. They ......”

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Feb 22,2015
Minithumbup
By: 'Mrs Hall'
Feb 22,2015
0 people found
this helpful
I have dealt with City Lettings for over 8 year. They have dealt with me and my tenants professionally. The speed they work in finding a good tenant is exceptional with a turnaround time in days. If there has been any time the tenant or I ...
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Comment on agent fees
I am happy with the fees charged
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Email: sales@citylettingsuk.com
Last updated at 11:58 AM 24/04/2019 by Thomas Pasiak

Awards won by City Lettings Nottingham, Nottingham NG7 1LR


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