terrible company sorry appalling this company should be shut down! they left us for 9 days with no hot water ( my partner was 8 months pregnant at the time) we called /emailed/ posted letters to their company and never got a reply.
we had to contact the landlord in the U.A.E direct to fix it.
so we only paid £500 towards the over the top rent of £725 each month for a damp property with dodgy electrics that we reported for a year and still where not fixed when we left.
they also let our keys out 3 times to a contractor without our permission twice my partner was asleep in bed to wake up to find a contractor standing in the door way and once i was home alone watching tv and another man walked in as puddle and co told them it was ok to go in.
julie said she would do a full investigation but never did.
also please be very aware they keep your alleged secured deposit in their company bank account (ours was for 40+ days) which is against government legislation of 30 days and made money on it even tho we have an email from julie pratt the owner saying yes this had happened and we would get the money back after she spoke to her bank manager to work out the interest and even now after 6 months we have still not had this money back and say they will not pay us even tho we have it in email form from julie.
they also refused to return our deposit straight away as julie was supposed to attend our property to tell us what needed to be done before we left and again never showed for the third time in 3 appointments.
this company is a bunch of crooks,
jade in the office is useless in the office she closes the office to pick her kids up early when julie is away and does not inform julie of our emails and calls regarding emergency\'s such as no hot water to the point julie called us liars and we had to print off a list of phone calls from our home phone to prove we had called them when we stated we did and as for the emergency number dont bother they dont answer it or return your calls.
why company\'s like this cant be closed down is beyond me.
this is just some of the problems we had with this shambles of a company.
What agent could do to change your mind?
crooks! should be closed down and a bunch of frauds!