A completely impersonal experience. I received a letter reminding me that my tenancy was up for renewal 2 months before it was and it read more like an eviction notice than a letter from someone wishing to enter into an amiable business deal. The tenancy renewal was dealt with by multiple operators which meant that I had no idea who I was meant to be dealing with. I was annoyed at the high agency fee, £125 for what was a renewal and therefore a little bit of repeated paperwork.
I would not recommend this agency however as is always the case one tends to pick the flat rather than the agency.
What agent could do to change your mind?
Had one agent dealing with my case.
A more personal feel to correspondence.