Jun 01,2013
By: 'Charles'
Jun 01,2013
4 people found
this helpful
Be very aware of using Connells if you hope to sell your home. My experience has been very negative.

The property I was hoping to sell has been on their books for over 2 years, all they want to do is lower and lower the price - of course it will then sell as it will be virtually given away! The price of the property was originally set following the advice of Connell\'s staff...
I have gone through countless \'negotiators\' and several Branch Managers at their central Bournemouth office - until that was closed down with one weeks\' notice and my business transferred to another branch some miles away! I think the last point alone proves that Connells are not being run either efficiently or with the aim of providing a good service to its customers.

They soon came chasing for the money for the HIP that was required at the time (shows how long they\'ve had the property on their books!) but I have still not received a copy of this despite having paid for it... I expect my Small Claims action against them will elicit this documentation.

Poor service, poor attitude and very high staff turnover. Not good at all.
What agent could do to change your mind?
Acted in a professional way promoting the property that had been on their books for a long time. Had a consistent team of staff in their office rather than a high turnover of negotiators and managers. Undertaken requests of the vendor ie take up to date photographs of the property.
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By: forgetmenot
Jul 18, 2013
i have been on the market for just over a year, i was continuosly asked to lower my asking price, then they added investor potential to the website without telling me, which i found means get this property 40% less than market value, then they pressured me into accepting a offer £30.000 less than the asking price i said no but they of course only want their commision so i took my property of the market and recieved charges for doing so. as above im not giving it away! paignton branch !

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