Our building is in a terrible state. There are many areas where Y&Y are causing stress to leaseholders. They have been proven to demand unreasonable administration charges. (Google them) They are unhelpful and often very rude. Discussing matters in a professional manner seems beyond them.
I am happy a site like this exists because it might help us find our next Managing Agent!
What agent could do to change your mind?
Y&Y need to be more open and professional. Following the RICS code would be a start.