Coutts De Lisle
London, W8
2.6/5, 7 reviews
43% recommended
0% lettings valuation accuracy
0% lettings fee satisfaction

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“I was running late for a property viewing stuck in ......”

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Jul 16,2010
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By: 'shocked'
Jul 16,2010
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I was running late for a property viewing stuck in traffic and as I was driving and 2 minutes away I missed the agency's call. Following the missed call I received a text 10 minutes after the agreed appointment time with a message telling me to 'f*** off and live in a drain.' How can a professional agency use such abusive language?! It was totally uncalled for and unnecessary. I would advise any potential clients to not use this agency - if they are like this with prospective clients what else would they be like if/when there are more serious issues to deal with? Just don't use them.
Was this helpful? Yes
By: Coutts de Lisle
Sep 23, 2011
The young Lady who has called herself "Shocked" is correct. She did receive an abusive text and we have unreservedly apologised to her in writing. The negotiator who sent that abuse was cautioned in writing. Although we have to say that the young lady "Shock" has been very economical with the truth. She first made an appointment to view a property on 7th of January 2011. Our negotiator called 2 hours before the appointment to confirm if "Shock" was attending the viewing. "Shock" confirmed in positive. Our negotiator went to the property waited for her for 20 minutes, left several messages on her phone but got no respond. "Shock" simply did not turned up for the appointment and did not have the courtesy to inform our negotiator. "Shock" called our negotiator on 10th of January 2011, apologised for wasting her time and arranged another viewing later that date. Again Our negotiator called 2 hours before the appointment to confirm if "Shock" was attending the viewing. "Shock" confirmed in positive. Our negotiator went to the property again, waited for her for fifteen minutes and not two minutes, called her but got no response. Of course the above does not justify our negotiator becoming abusive and that is why she was cautioned in writing.
By: kensington short term tenant
Jan 10, 2011
This is by far the rudest letting agency (Coutts De Lisle in West Kensington) that I have ever encountered!! I will never ever recommend that company. I can't believe they call themselves professionals.

My wife and i only stayed for three months in the flat even though we really liked the flat because of the whole nightmare of an experience. We are renting with another Kensington letting agent.

I think the owners of Coutts De Lisle need to screen their employees more carefully.

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Opening Hours
Address

Coutts De Lisle
66 Pembroke Road
Kensington,London
Greater London
W8 6NX
020 7605 4385

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 0% No Data No Data
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 2 1 0 0 0 0 0 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Coutts De Lisle Branches (view all )

“Stay away from these daylight robbers!I have rented properties ......”

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Aug 11,2012
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By: 'Disgruntled Tenant'
Aug 11,2012
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Stay away from these daylight robbers! I have rented properties for several years and dealt with many agents before. CDL are the worst of the worst. They have the most incompetent and rude staff I have ever dealt with. They produced a completely bogus inventory ...
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What agent could do to change your mind?
I don't think I could ever trust them again following all their lies and rudeness and dismissive behaviour
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“I had an awful terrible experience with the Coutts De ......”

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Feb 14,2012
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By: 'Simon'
Feb 14,2012
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I had an awful terrible experience with the Coutts De Lisle ( lettings ) as they have not only wasted my time in searching for the right property but also the attitude and the tone of language ( rude and snub) they use. I have found them misleading, ...
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“Very proffessional and helpful all the time....”

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Dec 13,2011
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By: 'Rusudan'
Dec 13,2011
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Very proffessional and helpful all the time....
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“My property in Earls Court was let by another agent ......”

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Oct 12,2011
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By: 'JohnEarls'
Oct 12,2011
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My property in Earls Court was let by another agent in February this year and I instructed them to manage the rental. They did such a bad job that my tenants were in constant contact with me and even threatened to take legal action. I ...
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“I would absolutely recommend Coutts de lisle to anyone looking ......”

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Jun 29,2011
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By: 'Barry Halstain'
Jun 29,2011
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I would absolutely recommend Coutts de lisle to anyone looking for a property. Considering we were in contact with upwards of 20 agencies only 3 I have kept details of to recommend to any friends, Coutts de Lisle being one of them....
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“I was running late for a property viewing stuck in ......”

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Jul 16,2010
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By: 'shocked'
Jul 16,2010
0 people found
this helpful
I was running late for a property viewing stuck in traffic and as I was driving and 2 minutes away I missed the agency's call. Following the missed call I received a text 10 minutes after the agreed appointment time with a message telling me to 'f*** ...
read full review
Was this helpful? Yes
By: Coutts de Lisle
Sep 23, 2011
View all comments (2)
The young Lady who has called herself "Shocked" is correct. She did receive an abusive text and we have unreservedly apologised to her in writing. The negotiator who sent that abuse was cautioned in writing. Although we have to say that the young lady "Shock" has been very economical with the truth. She first made an appointment to view a property on 7th of January 2011. Our negotiator called 2 hours before the appointment to confirm if "Shock" was attending the viewing. "Shock" confirmed in po ...

“[[EDIT NEWSTART]]This is by far the most incompetent Realtors ......”

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Feb 24,2010
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By: 'Don't ask'
Feb 24,2010
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[[EDIT NEWSTART]] This is by far the most incompetent Realtors I have ever come across. This place is a sleepy office off Pembroke Road, and they have no reason to be so arrogant, they don't have many properties on their books, nor any walk-ins, or ...
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Awards won by Coutts De Lisle, London W8 6NX


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