The worst customer experience you can possibly imagine. Very welcoming and friendly upon signing contracts, but as soon as this is over, you could not come across worse, snotty, unfriendly and rude staff. Our house was \'newly refurbished\' but everything was of the lowest standard possible, and some items were even broken. However, we have been told they\'re going to take payment for all these problems through our deposits. There is no trust in the tenant, they are used for money, plain and simple. I can stress how bad they are to deal with. AVOID!!!!!!!
We had a mice infestation, but this was deemed to be our fault. Nothing to do with all the cracks outside of the house allowing them to enter. Our house was spotless, but yet we were still threatened with a bill close to £1000. The exterminator did nothing useful, and we are still left with a house full of mice.
The shower leaked due to dodgy pipe fittings, and came through the ceiling leaving a stain, and this is of course the tenants fault. With money being taken from our deposits once more. The washing machine broke due to a blockage of hair clips (From the squatters which were in our home previous to move in) and were getting charged.
There a bunch of money grabbing *********. Useless, no customer satisfaction at all. I\'ve never felt so much displeasure in dealing with a lettings agency in all my life. Maybe if mike spent less time fake tanning and more time with customer satisfaction, the company could grow into something popular and well liked.
They also expect the house to be in the same condition as it was given in (our house had dirty mattresses, dirty floors and gardens - and was advertised as brand new) giving no room for general wear and tear. Anything other than the same standard (In this case, better than what was given to us) is unacceptable.
to summarise: AVOID AT ALL COSTS. OVERPRICED LOW QUALITY HOUSING.
What agent could do to change your mind?
They could be friendly.
They could be honest.
They could have trust in tenants.
They could provide quality furniture instead of the lowest quality items ever.