R&R is an extremely professional outfit. We dealt with Nicola when we were in contract negotiation - she was professional, courteous and prompt in her responses (particularly helpful when dealing with \'legal speak\' in contracts). Our property is managed by Katie Doke who is a sheer delight - helpful, friendly and accommodating - we couldn\'t have asked for better and it\'s lovely to have a \'personal touch\' when dealing with something as potentially time-consuming as property managers. But thankfully Katie is a joy to deal with. Our last landlord was very hands on and I was nervous about dealing with managing agents but so far it\'s been great and fingers crossed it all continues. They\'re prompt, responsive, friendly and sympathetic when anything has gone wrong - basically just what you need as a tenant! We\'re very happy with the service.